VALENTINE OKECHUKWU ONYEMERE
Housten,Texas
Summary
Sales and Marketing-Underwriting- Adjustment- Business Development-Team Leadership-General Management Possesses a wealth of Underwriting, Adjustment, sales and marketing management experience and a proven ability of successful sales and business development, consistently achieving significant year-on-year set targets and growth. Accomplished in training, change management, customer service and motivating managers for superior performance. Believing that good team leadership and a direct approach to management brings better performance and profitability. Now looking forward to making use of my areas of expertise in achieving a continued and significant contribution in an executive management role in an esteemed organization within the industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Patient Service Representative
Home well Care
09.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Reviewed and corrected claim errors to facilitate smooth processing
- Balanced deposits and credit card payments each day
- Monitored ongoing care and proactively corrected problems
- Updated documentation and reports detailing patient activities, care actions and hospital determinations
- Delivered excellent patient experiences and direct care
- Supported patient care excellence via planning and interpretation of programs.
Executive Director Underwriting and Claims
LEVERAGE INSURANCE BROKERS LTD
01.2010 - 01.2021
- Reporting to the MD/CEO), RESPONSIBILITIES:
- Strategy Development and Execution
- Review new losses within 14 days of assignment to the adjuster to ensure coverage has been confirmed and appropriate action is being taken to investigate liability and assess damage
- Maintain a diary on all open files assigned to the adjusters on the team to ensure that files are proactively handled
- Ensure that the team is handling all claims effectively, consistent with the industry’s best practices and in accordance with any statutory and ethics requirements
- Utilize critical thinking and solid judgement to solve problems, make decisions and resolve issues inherent in handling losses as well as plan and organize activities throughout the claim management process
- Customer Relationship Managemen
- Ensure that all enquiries, complaints, and customer concerns are promptly responded to
- Ensure that all claims are attended to within the agreed Service Level Agreement and timelines
- Oversee the correspondence and communication to all Retail Distribution Agents i.e., Sales Managers and Financial Advisors through the Client Contact Centre and/or Corporate Services ensuring that the company is well represented, and all correspondence aligns with Leverage Brokers Insurance’s values, products and services
- Develop and continually enhance relationships with Leverage insurance brokers Branch network, and agent to maintain visibility and high market share
- Identify, set up and explore new sales channels and opportunities to expand the company’s market share
- Ensure that all businesses procured from sales are accepted and incepted within timelines
- Ensure zero tolerance on all regulatory related issues within the division
- Budgeting, Business Development and Performance Management
- Develop and communicate the Key Result Areas (KRAs) and the Key Performance Indicators (KPI) for all the direct reports and unit heads within the operations department
- Facilitate and conduct period budget evaluation and performance review sessions and course correct where necessary to ensure that the budgets and targets are achieved.
Education
Bachelor of Science - Finance And Banking
University of Port Harcourt
Port Harcourt Rivers State, Nigeria2018
Bachelor of Arts - Business Administration and Management
Federal Polytechnics Oko
Anambra State, Nigeria1999
Skills
- General management, Business development Team leadership and mentoring, Client engagement, Product development, Strategic planning, and Technical Operations
- Ambulatory healthcare services
- Patient care monitoring
- Patient care and confidentiality
- Patient care advocacy
- Patient services management
- Hospice and palliative care
- Professional bedside manner
- Mobility assistance aptitude
Certification
Texas Insurance Adjuster License October 2022
Texas All Line Adjusters License
Insurance Adjuster License
Timeline
Patient Care Technician/Patient Service Representative
Home well Care
09.2021 - Current
Executive Director Underwriting and Claims
LEVERAGE INSURANCE BROKERS LTD
01.2010 - 01.2021
Bachelor of Science - Finance And Banking
University of Port Harcourt
Bachelor of Arts - Business Administration and Management
Federal Polytechnics Oko
Texas Insurance Adjuster License October 2022
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