Alexandra West
Gilbert,AZ
Summary
An aspiring biologist with a solid foundation in communication and team management. Committed to learning and applying practical skills that will further both my personal growth and the success of your team.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Arizona Avenue Animal Clinic
Chandler, AZ
01.2023 - 01.2024
- Delivered exceptional client support by addressing inquiries related to treatments, follow-up care, and prescriptions, fostering trust and satisfaction.
- Coordinated and scheduled veterinary appointments, balancing the availability of doctors and clients, to maximize efficiency.
- Processed and reviewed patient charts, ensuring accuracy in documentation, including detailed care instructions and prescription details.
- Built lasting client relationships through clear communication and empathy in handling sensitive situations.
Store Manager
Starbucks
Phoenix, AZ
01.2021 - 12.2021
- Directed daily operations at high-volume airport location, leading diverse team to deliver exceptional customer service.
- Trained and mentored new employees to ensure seamless onboarding and compliance with company standards.
- Managed inventory to maintain optimal stock levels, generating detailed reports for informed purchasing decisions.
- Achieved key performance metrics, including customer satisfaction, sales growth, and team engagement.
Education
Bachelor of Science - Biology (Neurobiology, Physiology, Behavior)
Arizona State University
Tempe, AZ05.2025
Skills
- Coaching and leadership
- Store management
- Strategic problem solving
- Inventory management
- Data-driven decision making
- Microsoft Office Suite proficiency
- Final Cut Pro expertise
- Patient care and support
- Attention to detail
- Effective communication skills
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Customer Care Representative
Arizona Avenue Animal Clinic
01.2023 - 01.2024
Store Manager
Starbucks
01.2021 - 12.2021
Bachelor of Science - Biology (Neurobiology, Physiology, Behavior)
Arizona State University
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