Alexandra West
Phoenix,AZ
Summary
Biological Sciences graduate with a concentration in Neurobiology, Physiology, and Behavior. Strong knowledge of molecular, cellular, and organismal biology. Experienced in client communication, team coordination, and fast-paced environments. Eager to apply scientific knowledge and collaborative skills to healthcare, biotech, or research roles.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Arizona Avenue Animal Clinic
Chandler, AZ
01.2023 - 01.2024
- Managed inquiries related to treatments, follow-up care, and prescriptions, fostering trust and satisfaction.
- Coordinated and scheduled veterinary appointments, balancing the availability of doctors and clients, to maximize efficiency.
- Administered patient charts, ensuring accuracy in documentation, including detailed care instructions and prescription details.
- Built lasting client relationships through clear communication and empathy in handling sensitive situations.
Manager of Operations
Starbucks
Phoenix, AZ
01.2021 - 12.2021
- Directed daily operations at high-volume airport location, leading diverse team to deliver exceptional customer service.
- Trained and mentored new employees to ensure seamless onboarding and compliance with company standards.
- Managed inventory to maintain optimal stock levels, generating detailed reports for informed purchasing decisions.
- Achieved key performance metrics, including customer satisfaction, sales growth, and team engagement.
Education
Bachelor of Science - Biology (Neurobiology, Physiology, Behavior)
Arizona State University
Tempe, AZ05.2025
Skills
- Coaching and leadership
- Strategic problem solving
- Patient care and support
- Store management
- Inventory management
- Data-driven decision making
- Detail oriented
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Care Representative
Arizona Avenue Animal Clinic
01.2023 - 01.2024
Manager of Operations
Starbucks
01.2021 - 12.2021
Bachelor of Science - Biology (Neurobiology, Physiology, Behavior)
Arizona State University
Similar Profiles
MITZI FUENTESPINAMITZI FUENTESPINA
Manager at Barkery Animal Clinic, 10th St. Animal ClinicManager at Barkery Animal Clinic, 10th St. Animal Clinic
Lisa BradickLisa Bradick
Veterinary Technician at Governors Avenue Animal HospitalVeterinary Technician at Governors Avenue Animal Hospital
Storm AschebrockStorm Aschebrock
Emergency Veterinarian at Avenue Animal Wellness and EmergencyEmergency Veterinarian at Avenue Animal Wellness and Emergency
Vanessa CorreaVanessa Correa
BHT/CNA at NursioBHT/CNA at Nursio
Jericka HectorJericka Hector
Background Investigator at Maricopa County Adult Probation DepartmentBackground Investigator at Maricopa County Adult Probation Department