Alexandra Wilson
UVA Community Credit Union
Lovingston,VA
15
years of professional experience
1
Certification
Payments Processing Supervisor focused on operational efficiency and team collaboration. Ensured quality control and managed workflows while adapting to changing needs through effective problem-solving and process improvements.
I am currently looking to further my career in the financial industry. Eager and committed to advancing organizational objectives with dedication and enthusiasm.
Work History
Payments Processing Supervisor
4 Years 11 Months- Streamlined payment processing workflows to enhance operational efficiency.
- Led cross-functional teams to implement new payment technologies and systems.
- Developed training programs for staff on payment compliance and best practices.
- Analyzed transaction data to identify trends and mitigate risks effectively.
- Collaborated with IT department to ensure system reliability and security measures.
- Mentored junior team members, fostering skill development and professional growth.
- Managed a high-performing team, consistently achieving departmental goals and maintaining exceptional performance standards.
- Oversaw integration of new technology platforms, enhancing the efficiency and accuracy of payment processing systems.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance with all applicable laws and guidelines.
- Analyzed financial data to identify opportunities for cost reduction or revenue growth within the payment processing department.
- Developed risk mitigation strategies, minimizing potential losses from fraudulent transactions or system failures.
- Enhanced customer satisfaction by resolving payment disputes and addressing concerns in a timely manner. Decreased the amount of dispute claim FI losses by 6 base points in one year.
- Spearheaded process improvement initiatives that resulted in increased operational efficiency across multiple departments involved in payment management activities.
- Streamlined payment processing operations by implementing efficient workflow management and automation systems.
- Reduced processing errors by conducting thorough audits and implementing corrective measures to prevent future issues.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for members.
- Supported Operations VP and Payments Director with special projects and additional job duties.
EFT Specialist
5 Years- Streamlined electronic funds transfer processes, enhancing transaction efficiency and accuracy.
- Implemented compliance checks to ensure adherence to regulatory standards in electronic transactions.
- Analyzed transaction data to identify trends and optimize service delivery within EFT operations.
- Developed training materials for staff on EFT systems and procedures, improving team competency.
- Reduced error rates in EFT transactions by conducting thorough audits and providing staff training on best practices.
- Assisted in prevention, resolution and recovery of fraudulent fund and wire transfers.
- Ensured compliance with industry regulations, conducting periodic reviews and updating policies as needed.
- Stayed abreast of industry innovations, attending conferences and workshops related to electronic funds transfer advancements.
- Worked in fast-paced environment and followed risk protocols to avoid losses and maintain accuracy.
- Managed high volumes of EFT requests, ensuring timely completion and accurate processing.
- Interacted by phone and email with authorized callers and customers on outgoing requests for electronic fund transfers.
- Managed and responded to correspondence and inquiries from customers and vendors.
Vault Teller
2 Years 6 Months- Maintained security protocols for vault operations, safeguarding assets and ensuring compliance.
- Processed cash transactions accurately and efficiently for members and staff.
- Streamlined daily reconciliation processes to improve accuracy and reduce discrepancies.
- Assisted in training new tellers on cash handling procedures and customer service best practices.
- Monitored inventory levels of cash supplies, initiating orders as needed to maintain optimal operations.
- Provided exceptional member service by addressing inquiries and resolving transaction issues promptly.
- Trained new tellers in processes and procedures for a financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with a a courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Balanced staff and vaults at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
- Collaborated with other departments as needed, ensuring seamless coordination in support of bank-wide goals and objectives.
- Maintained strict confidentiality of bank records and client information.
- Minimized risk exposure through strict adherence to compliance standards, ensuring full regulatory compliance at all times.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
2 Years 2 Months- Processed customer transactions efficiently, ensuring accuracy and adherence to credit union policies.
- Assisted members with account inquiries and product information, enhancing customer satisfaction.
- Maintained knowledge of financial products, promoting services that meet member needs.
- Trained new tellers on operational procedures and best practices for customer service.
- Monitored cash flow and balanced cash drawers daily, minimizing discrepancies.
- Resolved member issues professionally and promptly, fostering positive relationships with clients.
- Collaborated with team members to achieve branch goals and maintain high service standards.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Science - Finance
- Commonwealth Scholarship Recipient
Associate of Science - Business Administration
- Honor Roll Every Year
- PVCC4U Scholarship Recipient
- cum laude graduate
High School Diploma
Skills
Banking and Financial software knowledge
MS office
Financial compliance
Risk assessment
Decision-making
Workload prioritization
Daily operations coordination
Attention to detail
Quality control
Dependability
Teamwork and collaboration
Certification
NCP-National Check Professional, 2018 to Current
Personal Information
Title: Payment Processing Supervisor
Project Accomplishments:
-Assisted in leading a merger of two departments within the company
-Completed a system conversion for the organization, collaborating with other department heads to implement operational changes.
Certifications
2018 to Present: National Check Professional (NCP) Certified
Timeline
Payments Processing Supervisor
UVA Community Credit Union
10.2021 - CurrentRead More
EFT Specialist
UVA Community Credit Union
10.2016 - 10.2021Read More
Vault Teller
UVA Community Credit Union
04.2014 - 10.2016Read More
Teller
UVA Community Credit Union
02.2012 - 04.2014Read More
Old Dominion University
Bachelor of Science from Finance
Read More
Piedmont Virginia Community College
Associate of Science from Business Administration
Read More
Nelson County High School
High School Diploma
Read More