- I enjoy helping others and giving back to the community
- Volunteering with youth sports programs as a assistant volleyball coach
Alexandra Winkler
Pewamo
Summary
Results-driven Quality Assurance Specialist with CVS Health Corporation and dental background.
Ensuring high-quality dental service to our customers with strong problem-solving abilities and willingness to learn. Ready to tackle new challenges.
Overview
20
20
years of professional experience
Work History
Quality Assurance Specialist
CVS HEALTH CORPORATION
Hartford, CT
10.2022 - Current
- Conducted quality audits to ensure compliance.
- Developed and implemented streamlined testing protocols to enhance product reliability. GPS Champion.
- Collaborated with cross-functional teams to identify and resolve quality issues effectively. Such as processing, Kana and overpayments.
- Led training sessions for staff on quality assurance best practices. Such as boot camps and 1 on 1 trainings.
- Reviewed documentation for accuracy and completeness before sending to other departments.
- Resolve escalated customer service issues, restoring companies commitment to serve service excellence
- Provided regular updates to team leaders on quality metrics by communicating consistency problems or production deficiencies, while auditing calls for new hires.
Customer Service Representative
CVS HEALTH CORPORATION
Hartford, CT
11.2005 - 10.2022
- Delivered excellent customer support through effective communication and problem-solving skills.
- Resolved complex customer inquiries using multiple systems to enhance service efficiency.
- Trained new representatives on best practices and company policies to ensure consistent service delivery.
- Streamlined workflows by identifying process inefficiencies, leading to improved response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both member and dental provider.
- Developed strong product knowledge.
- Assisted customers in navigating company website, improving overall customer experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Maple Valley
Nashville, MISkills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Decision-making
- Team collaboration
- Quality improvements
- Internal audits
- Critical thinking
- Attention to detail
- Staff training
Interests
Timeline
Quality Assurance Specialist
CVS HEALTH CORPORATION
10.2022 - Current
Customer Service Representative
CVS HEALTH CORPORATION
11.2005 - 10.2022
High School Diploma -
Maple Valley