CHRISTOPHER HINDS

Started as a CSR and worked my way up to a supervisor and then eventually moved to QA. I have an ability to see problematic areas and an even better ability to relate to the CSR, and coach effectively.

• Educated employees on specific QA standards and confirmed maintenance of standards.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with management to provide training on improved processes.
• Fixed identified issues to increase productivity and boost workflows.

Family owned business and started in the basement and eventually wore every hat in the company and learned every aspect of the company.

DME - Building equipment, setting up oxygen concentrators, CPAP/BiPAP, and understanding medical billing and coding, as well as sales.

Education - Warehouse, Sales, HR, Bookkeeping, and Management.