Alexandra Wolf
Westminster,CO
Summary
Detail-oriented Customer Service Professional with 4 years of experience in airport and hospitality environments. Expertise in delivering exceptional customer service while managing multiple priorities and maintaining an organized workspace. Holds certifications in security and threat assesments and Merchant Marine credentials, with a proven track record in security screening and threat detection. Recognized for outstanding productivity, critical thinking, and problem-solving abilities that consistently exceed safety and security standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airport Security Agent
City and County of Denver
Denver, CO
03.2023 - Current
- Delivered exceptional customer service to over 40,000 airport personnel annually via badging, fingerprinting and security training.
- Processed diverse customer transactions encompassing fingerprinting, vehicle permits, keys issuance, and security training.
- Delivered efficient, professional, and courteous customer service to visitors.
- Evaluated fingerprinting and badging applications to ensure compliance with federal and DEN security regulations.
- Ensured accuracy of information entered for criminal history records checks in compliance with standards.
- Display high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkers
Airline Customer Service Agent
American Airlines
Charleston, SC
08.2021 - 02.2023
- Provided exceptional customer support to enhance overall passenger experience.
- Ensured efficient flight check-ins using manual assistance and automated kiosks.
- Checked passenger documentation to verify travel requirements.
- Facilitated seamless pre-flight processes by managing boarding documentation and enhancing passenger experiences.
- Performed weighing, tagging, and check-in of luggage according to airline baggage regulations.
- Managed gate operations to facilitate timely passenger boarding.
Ship Steward
Lindblad Expeditions
Seattle, WA
02.2019 - 01.2020
- Guaranteed an enjoyable experience by overseeing passenger accommodations.
- Provided logistical support for various operations, ensuring smooth day-to-day functionality.
- Provided additional services by understanding and addressing guest preferences.
- Managed inventory for toiletries, linens, and guest supplies.
- Executed fine dining experience by taking and delivering orders to the kitchen.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
Steward
American Queen Steamboat Company
Memphis, TN
11.2017 - 11.2019
- Enhanced guest experience through comprehensive menu presentations, dish recommendations, and addressing inquiries with expertise.
- Provided service personalized to enhance guest interaction.
- Demonstrated flexibility in handling rapid shifts and challenges.
- Enhanced passenger experiences by addressing inquiries about menu options.
Education
High School Diploma - Advanced Placement (AP) English, Calculus, Physics
Jenkins High School
Chewelah, WA06.2015
Some College (No Degree) - Hospitality Management
Spokane Falls Community College
Spokane, WASkills
- Security Threat Analysis
- Customer Support
- Threat Assessment Analysis
- Airport Safety Management
- Hospitality Industry Background
- Microsoft Office
- Verification of Documentations
- Computer security
Certification
- Merchant Marine Credentials (TWIC) 05/17-Present
Timeline
Airport Security Agent
City and County of Denver
03.2023 - Current
Airline Customer Service Agent
American Airlines
08.2021 - 02.2023
Ship Steward
Lindblad Expeditions
02.2019 - 01.2020
Steward
American Queen Steamboat Company
11.2017 - 11.2019
High School Diploma - Advanced Placement (AP) English, Calculus, Physics
Jenkins High School
Some College (No Degree) - Hospitality Management
Spokane Falls Community College