Alexandra Wong
Vista,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Cook
Bird Rock Coffee Roasters
02.2024 - Current
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Membership Sales Representative
Super Star Carwash
02.2023 - 02.2024
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Demonstrated products and specific features at customer locations and special events.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Set up appointments with potential and current customers to promote new products and services.
DIGITAL PERSONAL SHOPPER
Walmart
12.2020 - 12.2022
- Coordinated purchasing and delivery of items to customers
- Fostered high-level of customer service and satisfaction to drive loyalty
- Helped customers in finding unique items to fit their individual style
PRINT AND MARKETING ASSOCIATE
Staples
02.2022 - 09.2022
- Researched industry trends and insights to inform marketing decisions and strategies
- Collaborated with product marketing team to create new marketing initiatives and measure results
- Assessed customer and employee satisfaction
CASHIER AND FOOD SERVER
Poki Poki
10.2018 - 11.2020
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships to support satisfaction and loyalty
- Greeted and informed customers of products, fostering positive store experiences
- Delivered exceptional customer service at all points of contact
- Used POS system to complete purchases for customers
- Maintained inventory and store visual presentation to meet customer needs
Education
Associate of Arts - Kinesiology
Miracosta College
Oceanside, CA06-2024
Associate of Science - FIRE TECHNOLOGY
Palomar College
San Marocs, CA06.2023
Associate of Science - Emergency Management
Palomar College
San Marcos, CA06-2023
Skills
- Problem-solving
- Team collaboration
- Attention to detail
- Preparing Mobile Order
- Cleaning and organization
- POS systems expert
- Highly motivated
- Prep work
- Multitasking
- De-escalation techniques
- Customer service
- Ordering and stocking
Certification
- Emergency Medical Technician
- CPR
- FEMA Emergency Management
References
- Michael Van Bibber, Palomar College, Retired Fire Chief Professor, mvanbibber@palomar.edu
- Mickey Walther, Birdrock Coffee Roasters, Store Manager, mwalther@brcr.com
Timeline
Line Cook
Bird Rock Coffee Roasters
02.2024 - Current
Membership Sales Representative
Super Star Carwash
02.2023 - 02.2024
PRINT AND MARKETING ASSOCIATE
Staples
02.2022 - 09.2022
DIGITAL PERSONAL SHOPPER
Walmart
12.2020 - 12.2022
CASHIER AND FOOD SERVER
Poki Poki
10.2018 - 11.2020
- Emergency Medical Technician
- CPR
- FEMA Emergency Management
Associate of Arts - Kinesiology
Miracosta College
Associate of Science - FIRE TECHNOLOGY
Palomar College
Associate of Science - Emergency Management
Palomar College
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