Alexandra Yearton
Bakersfield,CA
Summary
Dependable customer service professional with 3+ years in retail operations and a decade+ of community service. Skilled in cash handling, opening/closing procedures, conflict resolution, stocking, and maintaining orderly, high-volume environments. Known as a fast learner with an upbeat, team-first mindset;Committed to delivering friendly, efficient service and keeping customers satisfied.
Overview
16
16
years of professional experience
Work History
Volunteer
Grace Assembly Church
07.2010 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Coordinated and managed volunteer activities for community service projects.
- Facilitated community outreach to expand participation and support.
- Led group discussions and activities to meet different community needs.
Assistant Manager
Dollar Tree
02.2017 - 09.2018
- Conducted performance evaluations and provided constructive feedback to employees.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Dollar Tree
04.2015 - 07.2017
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Frontier High School
Bakersfield, CA06.2016
Skills
- Organized and efficient
- Time management
- Volunteer coordination
- Customer service
- Attention to detail
- Flexible schedule
- Multitasking and organization
- Problem-solving
Timeline
Assistant Manager
Dollar Tree
02.2017 - 09.2018
Sales Associate
Dollar Tree
04.2015 - 07.2017
Volunteer
Grace Assembly Church
07.2010 - Current
High School Diploma -
Frontier High School