Alexandra Zamora
Albuquerque,NM
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Skilled in upselling and managing high-pressure situations while ensuring guest satisfaction and operational efficiency. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Excited to bring my upbeat and welcoming personality to a positive and high functioning team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Mario's Pizzeria & Ristorante
Albuquerque NM
03.2024 - 03.2026
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Processed orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and balanced cash register at shift end.
- Served food and beverages efficiently during large-scale parties up to 50 guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive customer service in high-volume dining environment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased check averages by 15% through upselling specials and add ons.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
SSS (Store Scanning Specialist)
Whole Foods Market Inc
Albuquerque, NM
05.2022 - 03.2024
- Analyzed inventory trends to optimize stock levels and reduce waste across departments.
- Collaborated with cross-functional teams to improve operational efficiency and streamline processes.
- Assisted in creating promotional displays, ensuring alignment with brand standards and customer engagement strategies.
- Monitored quality control measures to maintain compliance with Whole Foods Market's standards and regulations.
- Conducted regular audits of aisles to ensure product freshness and adherence to merchandising guidelines.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Helped to maintain departmental equipment providing guidance or facilitating outside assistance.
- Facilitated the Holiday Table, 350+ individual orders to be fulfilled and processed through constant store communication with all team members for a period of 4 days.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier, Customer Service Desk and Amazon Shopper
Whole Food Market
Albuquerque, NM
06.2020 - 05.2022
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained knowledge of product offerings to assist customers with selections.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new cashiers on procedures, enhancing team performance and efficiency.
- Monitored checkout area for cleanliness and organization, improving customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with both Whole Foods and Amazon returns, refunds and resolving transaction issues.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Completed online orders efficiently,effectively and accurately while reducing waiting times by maintaining up to date knowledge of inventory and promotional items.
Server
Buca Di Beppo
Albuquerque NM
05.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Romano's Macaroni Grill
Albuquerque NM
11.2018 - 05.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline communication and enhance meal presentation.
- Developed extensive knowledge of menu items, enabling effective recommendations and upselling.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Education
High School Diploma -
Gilbert L. Sena
Albuquerque, NM05.2015
Skills
- Team collaboration
- High volume dining
- Strong work ethic
- Positive and professional
- Reliable and responsible
- Adaptable and flexible
- Liquor, wine, and food service
- High energy and stamina
Certification
Alcohol Certification
Timeline
Server
Mario's Pizzeria & Ristorante
03.2024 - 03.2026
SSS (Store Scanning Specialist)
Whole Foods Market Inc
05.2022 - 03.2024
Cashier, Customer Service Desk and Amazon Shopper
Whole Food Market
06.2020 - 05.2022
Server
Buca Di Beppo
05.2019 - 05.2020
Server
Romano's Macaroni Grill
11.2018 - 05.2019
High School Diploma -
Gilbert L. Sena