ALLIE ZANOTTI
Saint Clair Shores,MI
Summary
Accomplished Implementation Manager with a proven track record at SpotOn, showcasing empathetic leadership and CRM proficiency. Spearheaded departmental restructuring, enhancing efficiency by overhauling outdated processes. Expert in fostering team growth and implementing solutions, significantly expanding team capacity and improving organizational productivity.
Overview
12
12
years of professional experience
Work History
Implementation Manager
SpotOn
03.2024 - Current
- Playing a pivotal role in departmental restructuring efforts, contributing valuable insights and strategies for improved efficiency and effectiveness.
- Delegating workloads to team members, optimizing resource allocation and task efficiency.
- Efficiently oversee and administer the company's comprehensive meeting booking platform, ensuring seamless scheduling and coordination for multiple departments, enhancing organizational productivity.
- Enhancing reporting capabilities within Salesforce to improve tracking of team performance and ensure visibility of team metrics.
Associate Manager, Implementation
SpotOn
05.2022 - 03.2024
- Skillfully managed a team of nearly 50 individuals with an empathetic approach, fostering a supportive and inclusive work environment.
- Demonstrated a profound understanding of industry-specific protocols, ensuring adherence to established guidelines and standards.
- Spearheaded the overhaul of multiple outdated processes, streamlining operations and reducing inefficiencies.
- Successfully interviewed and onboarded 20 new team members, resulting in a fourfold expansion of my team's capacity.
Implementation Lead
SpotOn
06.2021 - 05.2022
- Proficiently scheduled and oversaw all team meetings, optimizing time management and communication.
- Effectively coordinated and managed schedules for a team of up to 40 members, ensuring smooth workflow and efficient resource allocation.
- Provided valuable assistance to team members in addressing and resolving issues, promoting a collaborative and problem-solving work atmosphere.
Implementation Specialist
SpotOn
01.2021 - 06.2021
- Collaborated as a key member of the menu development team, contributing to the programming of merchant menus to enhance user experience.
- Conducted personalized menu consultations with merchants, facilitating customization and finalization of menu programming to align with their specific needs and preferences.
Phlebology Sonographer
Allure Medical
11.2018 - 06.2020
- Performed comprehensive scans, consistently producing high-quality images and meticulously documenting each required image for accurate medical records.
- Executed precise and prompt adherence to orders during cosmetic and venous procedures, ensuring seamless procedural flow and patient care.
- Led physicians through ultrasound-guided procedures, playing a pivotal role in successful and precise medical interventions.
Lead Medical Assistant
Allure Medical
01.2017 - 11.2018
- Served as Lead Medical Assistant at the Southgate location from 2017 to 2018, transitioning into an ultrasound career.
- Selected as a pioneer participant in an innovative program advancing medical assistants into phlebology sonography.
- Conducted comprehensive walking interviews for prospective hires, aiding in candidate selection.
- Managed inventory and expenditures across multiple locations, optimizing resource allocation and budget adherence.
- Trained staff on EMR system navigation and procedural protocols, including out-of-state support for newly established offices.
Clinical Support
Allure Medical
06.2016 - 01.2017
- Prepared medications, ensuring accuracy and adherence to prescribed dosages.
- Practiced sterile techniques for cleaning and maintaining procedure rooms.
Bartender
Old Shillelagh
08.2013 - 10.2018
- Ensured compliance with Serve-Safe protocols while providing exceptional customer service and responsibly serving alcoholic beverages.
- Maintained a clean and organized workspace, adhering to management standards and health regulations.
Support Staff to Special Events Planner
Dawn Owen Designs
10.2013 - 06.2016
- Assisted in event production, ensuring timely completion of project deliverables.
- Organized facilities according to directives, contributing to seamless event execution.
Skills
- Empathetic Leadership: Over 5 years of experience leading teams with a compassionate approach, fostering a positive and supportive work environment
- CRM Proficiency: Skilled in utilizing Salesforce and various Customer Relationship Management platforms to manage and nurture client relationships
- Solution Implementation: Adept at translating ideas into actionable solutions, successfully implementing strategies to address challenges and achieve goals
- Organizational Development: Experienced in driving organizational growth and improvement initiatives, enhancing processes and structures for optimized efficiency
Education, Training, Certifications, & Conferences
American College of Phlebology (ACP): Nashville, TN – 2018
The Association of Certified Dermatology Techs: Certified Dermatology Tech (CDT) – 2016-2018
American Heart Association: Basic Life Support Provider – 2016-Present
Envision-U (2019-2020): Training program focused on strategy execution, performance principles, and accountability.
ScaleUp Summit (2017-2019, via Zoom): Executive education and coaching for strategic business planning.
Scheduling Institute (2016-2018): Training program specializing in practice growth strategies and patient experience enhancement.
Timeline
Implementation Manager
SpotOn
03.2024 - Current
Associate Manager, Implementation
SpotOn
05.2022 - 03.2024
Implementation Lead
SpotOn
06.2021 - 05.2022
Implementation Specialist
SpotOn
01.2021 - 06.2021
Phlebology Sonographer
Allure Medical
11.2018 - 06.2020
Lead Medical Assistant
Allure Medical
01.2017 - 11.2018
Clinical Support
Allure Medical
06.2016 - 01.2017
Support Staff to Special Events Planner
Dawn Owen Designs
10.2013 - 06.2016
Bartender
Old Shillelagh
08.2013 - 10.2018
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