Alexandra McCoy
CarShield
St. Ann,MO
9
years of professional experience
Seasoned insurance professional with proven track record of effectively managing claims from initiation to resolution. Highly skilled in assessing coverage, coordinating with clients, and ensuring compliance with industry standards. Valued for strong team collaboration and adaptability in dynamic environments.
Work History
Claims Representative
4 Years- Investigated auto claims, reviewed policy coverage, and determined liability using claim documentation and supporting evidence.
- Communicated with policyholders, repair facilities, and adjusters to gather facts and explain claim status clearly.
- Documented claim activity, correspondence, and coverage findings in claims systems with consistency and accuracy.
- Negotiated settlements within authority while following company guidelines and regulatory requirements.
- Coordinated rental, towing, and repair services to support efficient claim handling and customer service.
- Mentored newer representatives on claim procedures, documentation standards, and customer communication practices.
- Resolved escalated claim issues by applying sound judgment and interpreting policy language carefully.
- Demonstrated adaptability by adjusting quickly to changes in systems or procedures within the organization.
Customer Service Representative
1 Year 1 Month- Researched and analyzed operations to identify client needs, enhancing service delivery.
- Oversaw project schedules and evaluated progress toward important milestones at every phase of the project.
- Established quality standards and executed tasks according to project schedules, maintaining service consistency.
Head Waitress
2 Years 1 Month- Verified guest satisfaction with meals and suggested additional items, enhancing overall dining experience and increasing restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved guest concerns promptly and escalated complex issues to management, ensuring high service standards.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Cultivated strong, lasting relationships with residents, fostering a welcoming atmosphere.
Wedding Coordinator
2 Years 2 Months- Secured food and display permits from regulatory agencies to ensure compliance and enhance event quality.
- Coordinated venues, budgets, guest lists, catering, and event timelines to deliver seamless and memorable events.
- Collaborated with team members to fulfill project requirements, create effective solutions, and adhere to deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Cosmetology - Hair Design
Skills
Insurance claims review
Claims analysis
Claim negotiation
Claims management software
Data analysis
Time management
Team collaboration
Education
other
Timeline
Claims Representative
CarShield
10.2022 - CurrentRead More
Customer Service Representative
Dynata
09.2021 - 10.2022Read More
Head Waitress
Applebees
08.2019 - 09.2021Read More
Wedding Coordinator
Old Hickory Golf Club
06.2017 - 08.2019Read More
Current Trends
Cosmetology from Hair Design
Read More