Alexandra F. Oakley
Summary
Highly motivated and customer-focused professional with experience in providing exceptional phone-based support. Proven ability to manage high call volumes, resolve customer inquiries effectively, and build positive relationships. Possesses strong communication and active listening skills, with a track record of exceeding customer satisfaction goals.
Overview
6
6
years of professional experience
Work History
Pet Sitter
Teacher & Neighbor
01.2023 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Communicated professionally with pet owners via phone, email, and text.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Sales Support
Family Business-Pura Vida/Nidecker
01.2021 - Current
- Provided sales support for current customers
- Assist & support at sales trade shows
- Assist customers at snowboard demos with equipment setup
- Promotion & Marketing support
Equestrian Rider
Paradise Found Farm
03.2019 - Current
- Developed strong bonds with horses, resulting in improved performance during competitive events.
- Collaborated with veterinarians to address any health concerns or injuries, ensuring optimal equine welfare.
- Implemented effective conditioning programs for horses, optimizing their health and performance capabilities.
- Boosted horse comfortability under saddle by utilizing gentle desensitization methods when introducing new tack or equipment.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Followed instructions from coaches to execute consistent and effective results.
Teacher's Assistant-College Trigonometry & FFA
Windsor High School
01.2023 - 05.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests.
- Assisted teachers with errands and educational & classroom materials needed daily
Education
Agricultural Business
Colorado State University
Fort Collins, CO05-2027
H.S. College Dual Credit Classes
Aims Community College
Greeley, CO05-2024
High School Diploma -
Windsor High School
Windsor, CO05-2024
Veterinary Science-CTE Program Certification
ICEV
Windsor High School/Online05-2024
Skills
- Outstanding Sales support capabilities
- Sales transactions
- Sales floor support
- Customer service excellence/relations
- Cash Handling-Fundraising money
- Patience and empathy
- Teamwork & Collaboration
- Time management & multi-tasking skills
- Work ethic and integrity
- Team collaboration
- Money handling
- Excellent written & verbal communication
- Professionalism and courtesy
- Attention to detail
- Product recommendations
- Proficient in Word, Google Docs
- Patience and composure
- Positive attitude
- Honest and trustworthy
- Punctual and reliable
- Animal empathy/hands on experience with diverse pets
- Senior pet care & Multi-pet management
- Pet first aid/Exotic pet experience
- Pet nutrition
- Following pet care instructions
- Calm demeanor
Extracurricular activities
Equestrian Competitor- United States Equestrian Federation & United States Hunter & Jumper Association A-Circuit Competitor
USHJA National Championships in Hunter Division-3yrs, Horse of the Year Champion & Reserve Champion Recipient-3 yrs
National Horse Show-Kentucky-Hamel Foundation Qualifier
Colorado Hunter Jumper Association Junior Rider of the Year, CHJA Medal Finals-Multiple Award Winner-Equitation/Hunter Division
Agricultural Business & Sustainability Interests
Artist-Drawing & Painting
Outdoor Activities-Skiing, Snowboarding, & Soccer
Animal Lover-Owns & Cares for 3 Horses, 5 Dogs, 4 Cats, & 1 Snake
Timeline
Pet Sitter
Teacher & Neighbor
01.2023 - Current
Teacher's Assistant-College Trigonometry & FFA
Windsor High School
01.2023 - 05.2024
Sales Support
Family Business-Pura Vida/Nidecker
01.2021 - Current
Equestrian Rider
Paradise Found Farm
03.2019 - Current
Agricultural Business
Colorado State University
H.S. College Dual Credit Classes
Aims Community College
High School Diploma -
Windsor High School
Veterinary Science-CTE Program Certification
ICEV
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