Alexandra Fallon Brown
Greenville,TX
Summary
RCM Operations Supervisor with over 7 years of experience in management. Resourceful problem solver, bringing strengths in handling work independently and solving routine problems without oversight. Quick learner with excellent computer abilities.
Overview
13
13
years of professional experience
Work History
Revenue Cycle Manager
Medical AR Management Services
10.2022 - Current
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
RCM Pathology Operations Supervisor
Change Healthcare
06.2015 - 10.2022
- Oversaw the work of 16 administrative team members, while continuing to oversee the billing for pathology clients in California and Texas
- Also began to manage more clients that were based out of Louisiana and Wyoming
- Improved operational efficiency in order to increase revenue to achieve budgeted physician revenue target
- Worked closely with direct reports to proactively find trends from carriers to reduce AR > 120
- Ran reports in our billing system to explore and execute plans to reduce AR > 120
- Participated in offsite monthly business meetings with my client manager to discuss reporting with one of the largest pathology groups in Texas
Pathology Operations Team Lead/Accounts Receivable Specialist
McKesson
07.2012 - 06.2015
- Provided clean claims to insurance carriers, expedited payments to providers or facilities, and follow up on delinquent or denied claims
- Worked all denials and corrected claims collaborating with insurance payers and/or patients on past due accounts
- Promoted to Team Lead in May of 2014 and began to guide a team of accounts receivable associates who were responsible for analysis of payments due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed
- Developed processes to improve productivity and quality of the team
- Worked on pathology clients based in California, as well as one of the largest clients in Texas
Education
Vocal Performance -
Richland Community College
Greenville, TX09.2007
Skills
- Strong communication
- Problem-solving
- Critical thinking
- Computer skills
- Excel
- Outlook
- Word
- Adobe Pro
- Knowledge of industry best practices
Timeline
Revenue Cycle Manager
Medical AR Management Services
10.2022 - Current
RCM Pathology Operations Supervisor
Change Healthcare
06.2015 - 10.2022
Pathology Operations Team Lead/Accounts Receivable Specialist
McKesson
07.2012 - 06.2015
Vocal Performance -
Richland Community College
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