Natalie Lewis
Bloomingdale,IL
Summary
Experienced revenue cycle manager with 19 years of expertise optimizing cash flow and nurturing customer relationships. Demonstrated success in establishing revenue cycle infrastructure, developing policies, and leading cross-functional teams. Seeking to leverage extensive background in revenue cycle management, compliance, and efficiency optimization to excel in a new role as a revenue cycle manager.
Overview
20
20
years of professional experience
Work History
Revenue Cycle Manager
Caritas Central Intake & The Women’s Treatment Center
01.2019 - 07.2024
- Managed billing and revenue cycle operations, enhancing cash flow and strengthening customer relations within healthcare settings
- Supervised direct billing for Behavioral Health and Substance Abuse programs, ensuring adherence to industry standards and practices
- Ensured billing compliance within designated timeframes for managed care providers and Medicare, maintaining regulatory standards
- Analyzed daily revenue cycle operations, developed written processes, and trained staff to foster a collaborative, cross-functional team environment
Operation Manager
State Farm Insurance
01.2016 - 01.2019
- Streamlined office operations by reviewing and updating policies and procedures, enhancing overall operational efficiency
- Facilitated employee engagement and streamlined HR processes, including coordination of new hire orientations and support in recruitment activities
- Administered the office budget, ensuring meticulous financial reporting and adherence to fiscal guidelines
Revenue Cycle and Client Relations Manager
GoPath Laboratories
01.2015 - 01.2016
- Established and optimized the revenue cycle infrastructure, enhancing the efficiency of billing and collections operations, which resulted in improved financial stability
- Led a cross-functional team in the design and implementation of a tailored collections and billing database, streamlining the process for third-party engagements
- Fostered robust client relationships through effective communication and integrated workflow strategies, contributing to the maintenance of revenue cycle accuracy and client satisfaction
Manager, Specialty, and Liability Collections
Advocate Health Care Share Revenue Cycle
01.2013 - 01.2015
- Implemented a restructuring of the billing function to include a comprehensive Liabilities breakout, enhancing the efficiency of financial operations across multiple healthcare and fitness facilities
- Led the hiring, training, and management of a team of ten, facilitating the integration of liability consultants to advance staff specialization in liability issues
- Formulated and implemented standard operating procedures and policies, while successfully negotiating with client attorneys, achieving a75% collection rate and effectively managing debt reduction and account clearance
Supervisor, Cash Application and Credit Balance
Presence Health
01.2011 - 01.2013
- Implemented a comprehensive account research system in collaboration with banking partners, leading to the successful reconciliation of unapplied cash across multiple accounts
- Collaborated with the IT department to optimize database management for vendor claims, resulting in improved account accuracy and streamlined workflows
Charge Description Master Analyst
Cape Fear Valley Medical Center
01.2008 - 01.2011
- Ensured the integrity of charge coding and billing processes by conducting thorough maintenance and accuracy assessments
- Implemented system-wide updates to support compliance with coding regulations and billing procedures
Medical Billing Manager
NovaMed Inc.
01.2005 - 01.2008
- Managed a team responsible for the revenue cycle, ensuring efficient internal audits, billing, and collections for multi-specialty Ambulatory Surgery Centers
- Conducted staff training and performance evaluations, enhancing departmental productivity and team proficiency
Education
BS - Business Administration, Concentration in Business Information Systems
DeVry University
Addison, IL04.2005
Skills
- Great Organization and Management Skills
- Effective Communication and Interpersonal Ability
- Proven Time Management Skills
- Ability to Work Under Pressure and Meet Tight Deadlines
- Exceptional Ability to Quickly Learn New Things or Techniques
- Experienced in Revenue Management
- Proven Ability to Provide Strong Leadership
- Advance Knowledge of Microsoft Office Suite2016, AS/400 Fixed Assets Control System, ADP Payroll System, Kronos & E-Time Payroll System, Meditech65, AdvancedMD, NextGen, EPIC, Electronic Clinical Records (ECR), Electronic Data Interchange (EDI), Electronic Funds Transfer (EFT), McKesson Star, Practice Point Plus, Nebo Systems, Health Wares Systems, Lawson, People Soft, Med Assets, Change Healthcare, Soarian and Performance Manager4 Success Factors, Revenue Compass Reporting, Ontario Artiva Systems, Algeria System and Laboratory Information System, Nextgen-Rectac, Hot Schedule
- Extreme Initiative-Taking With a Professional Approach
- Good Knowledge of Revenue-Gathering Activities
- Great Supervisory Skills With Problem-Solving Ability
- Healthcare Revenue Cycle Management
- Financial Analysis
- Billing and Coding Knowledge
- Compliance and Regulatory Understanding
- Leadership
- Problem-Solving
- Communication
- Strategic Planning
- Team Management
- Data Analysis
Timeline
Revenue Cycle Manager
Caritas Central Intake & The Women’s Treatment Center
01.2019 - 07.2024
Operation Manager
State Farm Insurance
01.2016 - 01.2019
Revenue Cycle and Client Relations Manager
GoPath Laboratories
01.2015 - 01.2016
Manager, Specialty, and Liability Collections
Advocate Health Care Share Revenue Cycle
01.2013 - 01.2015
Supervisor, Cash Application and Credit Balance
Presence Health
01.2011 - 01.2013
Charge Description Master Analyst
Cape Fear Valley Medical Center
01.2008 - 01.2011
Medical Billing Manager
NovaMed Inc.
01.2005 - 01.2008
BS - Business Administration, Concentration in Business Information Systems
DeVry University
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