Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Gilmour

Leawood

Summary

Experienced with engaging customers and identifying their needs to drive sales. Utilizes product knowledge and persuasive communication to recommend suitable products. Track record of maintaining high customer satisfaction and building long-term customer relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Sales Agent

Spectrum
09.2022 - Current
  • Delivered outstanding customer experiences by identifying sales opportunities and providing expert product knowledge and support.
  • Achieved sales, service, and operational goals in a fast-paced, performance-driven environment.
  • Handled cash transactions with accuracy and maintained product loss prevention protocols.
  • Built strong customer relationships through effective communication, active listening, and solution-based selling.
  • Maintained up-to-date knowledge of company products, pricing, promotions, and visual merchandising standards.
  • Ensured a clean, welcoming retail space while adhering to company policies and dress code.
  • Adapted to changing priorities and contributed to team success through training participation and cross-functional collaboration.

Retail Associate Trainer

Lowe’s
02.2021 - 09.2022
  • Promoted to Lowe’s Mentorship Program
  • -Assist department managers in training their new sale associates on the basics in their department

Paint Associate, Inside Lawn & Garden Associate

Lowe’s
11.2020 - 09.2022
  • Answer phone lines and schedule item deliveries for store pickup or home delivery.
  • Provide customers with sales service including answering product questions and locations
  • Stock and down-stock products.
  • Assist other various departments with item needs.
  • Computer training and learning about specific department items to gain knowledge.

Certified Groomer

Petco
11.2019 - 09.2020
  • Answered phones and scheduled appointments for grooming services for initial & follow-ups
  • Provided basic salon services, customer service and administrative tasks.
  • Provided all necessary certified groomer services for scheduled appointments.
  • Assisted owners with nutrition & home product needs.
  • Determined necessary follow-up plan for returning appointments based upon specific needs

Receptionist/Administrative Assistant

Carole L. Anderson, CPA
12.2017 - 04.2018
  • Answered phone calls & Scheduled client appointments.
  • Created Microsoft Excel Spreadsheets for tax sheets and tax returns.
  • Utilized Microsoft Quickbooks to solve tax returns and balances for CPA’s clients.
  • Learned specific tax terminology and filing systems.

Interrelated Intensive Resource Para-Educator

Overland Trail Middle School
08.2014 - 02.2016
  • Provided middle school students with special needs education, behavior and social support.
  • Worked as assistant teacher in both the SPED and Gen Ed classrooms

Chiropractic Assistant

Back to Wellness Chiropractic: Jeff J. Hijazi, DC
11.2013 - 07.2014
  • Greeted patients as they arrive and directed busy patient flow
  • Collected patient payments and bill insurance
  • Schedule appointments and answered phone lines
  • Performed necessary data entry, filing, and other organizational duties.
  • Learned chiropractic medical terminology for patient charting.

Education

High School Diploma -

Olathe East High School
Olathe, KS
06.2007

Psychology, Applied Behavioral Sciences

JCCC & University of Kansas
Overland Park, KS & Lawrence, KS
01.2010

Skills

  • Emotional resilience
  • Client relationship management
  • Focus on achieving objectives
  • Cash management expertise

Certification

  • Certifications - Certified Dog Groomer
  • Via Petco
  • November 2019
  • EPEC - The Grooming Project - Kansas City, MO
  • Certified Pet Groomer
  • Graduated Aug 2019

Timeline

Retail Sales Agent

Spectrum
09.2022 - Current

Retail Associate Trainer

Lowe’s
02.2021 - 09.2022

Paint Associate, Inside Lawn & Garden Associate

Lowe’s
11.2020 - 09.2022

Certified Groomer

Petco
11.2019 - 09.2020

Receptionist/Administrative Assistant

Carole L. Anderson, CPA
12.2017 - 04.2018

Interrelated Intensive Resource Para-Educator

Overland Trail Middle School
08.2014 - 02.2016

Chiropractic Assistant

Back to Wellness Chiropractic: Jeff J. Hijazi, DC
11.2013 - 07.2014

Psychology, Applied Behavioral Sciences

JCCC & University of Kansas

High School Diploma -

Olathe East High School

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