Alexandra R Sotelo
El Paso,TX
Summary
Proven leader and effective problem-solver, adept at managing teams and operational efficiency at Starbucks. Excelled in staff development and maintaining high customer satisfaction, ensuring smooth operations and financial accuracy. Skilled in conflict resolution and inventory control, significantly enhancing workplace productivity and safety.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks, Barista
05.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Troubleshot equipment to reduce service calls and downtime.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TX05-2022
High School Diploma -
Coronado High School
100 Champions Pl.05-2011
Skills
- Employee Training
- Workplace Safety
- Customer-Oriented
- Cash handling expertise
- Staff Development
- Inventory control and record keeping
- Staff Motivation
- Conflict resolution techniques
- Team Leadership
- Problem-Solving
- Positive Attitude
- Inventory Counts
Timeline
Shift Supervisor
Starbucks, Barista
05.2019 - Current
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
High School Diploma -
Coronado High School
Similar Profiles
Nichole DaviesNichole Davies
Shift Manager/Key Holder at Starbucks, BaristaShift Manager/Key Holder at Starbucks, Barista
Jessica PeraltaJessica Peralta
Barista/Cashier/Trainer at Starbucks, BaristaBarista/Cashier/Trainer at Starbucks, Barista
Brittany KayBrittany Kay
Customer Service /Coffee Barista at Starbucks, BaristaCustomer Service /Coffee Barista at Starbucks, Barista