ALEXANDRA WILLIE
Nexstar Broadcasting
Waskom,TX
1
Certification
20
Years of experience
IT infrastructure and broadcast support professional with hands-on experience maintaining business-critical Windows Server network and endpoint environments. Manages Microsoft 365, Azure Entra ID, Intune, Active Directory, and Group Policy. Supports device provisioning, onboarding, offboarding, remote troubleshooting, and security monitoring to reduce downtime.
Work History
Assistant Chief Engineer (Broadcast Engineer)
3 Years 10 Months- Design, install, maintain, troubleshoot, and upgrade business-critical IT, broadcast, and transmission infrastructure, including servers, workstations, networks, endpoint devices, audio/video routers, AES3 digital audio systems, and transmission systems.
- Resolved time-sensitive infrastructure issues to minimize disruptions to business operations and live production.
- Supported Microsoft 365, Azure Entra ID, Intune, Windows Autopilot, Active Directory, and Group Policy in daily enterprise IT operations.
- Managed user and endpoint lifecycles by creating and disabling accounts, resetting passwords, updating group access, administering Microsoft 365, enrolling devices in Intune, deploying software, provisioning through Autopilot, and supporting onboarding and offboarding.
- Delivered onsite and remote Level II support for Windows systems, applications, hardware, networking, Wi-Fi, VPN access, printers, docking stations, monitors, and endpoint peripherals.
- Use enterprise helpdesk ticketing and Remote Monitoring and Management (RMM) systems to document, track, troubleshoot, escalate, and resolve incidents and service requests.
- Support cybersecurity controls including MFA, BitLocker/device encryption, endpoint security/EDR, and daily Rapid7 security monitoring.
Field Service Technician
4 Months- Diagnosed hardware and software faults, replaced components, conducted configuration testing, and resolved network issues to minimize system downtime.
- Provided onsite IT support for retail technology environments, including Windows-based systems, network-connected devices, POS systems, cash registers, printers, scanners, payment devices, and peripherals.
- Managed service calls via ticketing system, documented troubleshooting steps and resolutions, and adhered to SLA requirements.
Field Service Technician
2 Years 5 Months- Executed installation, diagnosis, repair, and maintenance of ATM systems and retail POS/cash-register systems, optimizing performance of associated Windows computers, hardware, software, networking, scanners, and payment devices.
- Coordinated ticketed service calls within SLA requirements, conducting hardware/software fault isolation, component replacement, configuration, testing, and network troubleshooting to resolve issues efficiently.
- Delivered onsite technical support for financial/banking and retail environments, ensuring operational functionality of Windows-based computers, networking, business-critical equipment, and customer endpoints.
IT-Engineering I
1 Year 1 Month- Installed, configured, and managed Windows and Linux servers, workstations, and network-connected systems to ensure reliable IT infrastructure.
- Diagnosed and resolved critical server, workstation, hardware, software, and networking issues to minimize downtime in business operations.
- Supported installation, integration, and upgrades of networking and server equipment, ensuring optimal performance and reliability through preventive maintenance and system testing.
Customer Engineer
2 Months- Delivered customer-facing on-site support for enterprise workstations, laptops, servers, and associated hardware, executing break/fix repairs, component replacements, configurations, and testing to ensure operational readiness.
- Coordinated onsite service calls and repairs, effectively minimizing customer downtime and enhancing service reliability.
- Provided technical support to customers via phone, email and remote access tools.
- Oversaw various projects concurrently to ensure timely completion. while meeting tight deadlines.
- Discovered potential areas for process enhancements within the organization. for process improvements within the organization.
Field Service Technician
2 Months- Delivered onsite support for desktops, laptops, servers, printers, hardware, and software; executed break/fix troubleshooting, component replacement, configuration, and testing. Handled service calls via ticket and work-order systems, ensuring accurate documentation of completions.
- Provided onsite support for desktops, laptops, servers, printers, hardware, and software; performed break/fix troubleshooting, component replacement, configuration, and testing. Managed service calls through ticketing and work-order systems, documenting completion for efficient tracking.
- Identified issues with printers, scanners, and terminals during field service visits.
- Fixed payment devices and restored network connections at client locations.
- Set up point-of-sale hardware at TRUNO client store locations.
Sound Engineer / Video
1 Year 6 Months- Mixed live sound for various worship services and community events to enhance audio quality.
- Set up microphones, speakers, and audio cables to ensure optimal sound quality during events.
- Monitored sound levels during sermons and musical performances to maintain auditory clarity.
- Maintained and troubleshot sound, video, computer, and broadcast systems to ensure reliable operation; edited and prepared weekly television programming for Sunday broadcast.
Chief Engineer (Broadcast Engineer)
3 Months- Directed broadcast engineering operations for Nexstar Broadcasting stations and facilities.
- Led reliability, maintenance, troubleshooting, and upgrades for broadcast, transmission, studio, server, workstation, and network infrastructure to ensure optimal performance and operational readiness.
- Supervised Engineering and Master Control departments, coordinated operational priorities, and ensured compliance with FCC regulations and technical standards.
- Maintained studio, transmitter, and master control systems across station locations.
- Managed FCC compliance, logging, and technical documentation for broadcast operations.
Assistant Chief Engineer
5 Years 2 Months- Supervised broadcast engineering operations at FOX 33 and KSHV White Knight Broadcasting.
- Executed installation, maintenance, troubleshooting, upgrades, and preventive maintenance for transmission systems, studio equipment, audio/video signal paths, servers, computer systems, networking, and related technical infrastructure to ensure optimal performance and reliability.
- Maintained studio, transmitter, and master control equipment for daily station coverage.
- Troubleshot signal, audio, and video issues across broadcast systems.
Assistant Chief Engineer
4 Years 2 Months- Executed installation, maintenance, troubleshooting, upgrades, and preventive maintenance for transmission systems, Managed studio operations to maintain broadcast quality equipment, audio/video signal paths, servers, computer systems, networking, and technical infrastructure, ensuring optimal operation and reliability.
- Maintained broadcast equipment across FOX 33 and KSHV White Knight Broadcasting facilities.
- Monitored transmitter systems for optimal performance, studio, and Supervised tower systems to ensure reliability for steady on-air operation.
- Assisted chief engineer with preventive maintenance and repair planning.
Master Control Operator
1 Year 1 Month- Monitored on-air broadcasts for White Knight Broadcasting using master control automation systems.
- Monitored news, programming, commercials, live broadcasts, and satellite-fed programming, ensuring schedule accuracy and regulatory compliance in on-air operations.
- Scheduled program playback, commercial insertion, and network breaks from broadcast logs.
- Checked signal quality across transmission paths, satellite feeds, and studio sources.
Education
Associate of Applied Science - Computer System Networking
Skills
Broadcast Production Support
Broadcast Transmission Maintenance
Azure portal engineering
Signal Routing Management
Active Directory management
Active Directory
Entra ID and Intune
SharePoint
Group policy management
User Administration
Device Provisioning
Software Deployment
Remote Support
Hardware/Software Troubleshooting
SLA/Work Orders
Endpoint Security / EDR
Rapid7 Security Monitoring
Desktop & Server
Server Administration
Networking: TCP/IP
IP Networking
Wi-Fi
VPN
Broadcast Network Management
Servers
Printers
Docks
Monitors
POS Systems
ATMs
Scanners
Payment Devices
Peripherals
Broadcast Transmission Maintenance
Digital Audio Engineering
Signal Routing Management
Signal path management
Broadcast Production Support
Certification
- Cisco Certified Technician (CCT) - Routing & Switching | Cisco | 2024-01 - 2027-01 | Exam 100-490 RSTECH
Timeline
Assistant Chief Engineer (Broadcast Engineer)
Nexstar Broadcasting
12.2022 - CurrentRead More
Field Service Technician
TRUNO Retail Technology Solutions
07.2022 - 11.2022Read More
Field Service Technician
NCR
02.2020 - 07.2022Read More
IT-Engineering I
KSHV White Knight Broadcasting
01.2019 - 02.2020Read More
Customer Engineer
Icon Resources Group
11.2018 - 01.2019Read More
Field Service Technician
Smartech
09.2018 - 11.2018Read More
Sound Engineer / Video
Marshall Full Gospel Holy Temple
03.2017 - 09.2018Read More
Chief Engineer (Broadcast Engineer)
Nexstar Broadcasting
11.2016 - 02.2017Read More
Assistant Chief Engineer
FOX 33 KSHV White Knight Broadcasting
09.2011 - 11.2016Read More
Assistant Chief Engineer
FOX 51 White Knight Broadcasting
07.2007 - 09.2011Read More
Master Control Operator
White Knight Broadcasting
06.2006 - 07.2007Read More
Texas State Technical College
Associate of Applied Science from Computer System Networking
Read More