ALEXANDRA THU-HA NGUYEN-COLS
Marietta,USA
Summary
To obtain a position that will utilize my organizational, communicational, and work skills with a company that encourages both personal and professional advancement.
Overview
33
33
years of professional experience
Work History
Assoc. Director of Programming Operations
FanDuel Sports Network South/Southeast
Atlanta, GA
05.2022 - 11.2024
- Rebranded from Bally Sports South/Southeast.
- Oversaw day-to-day operations for the Programming Dept.
- Extensive interface between the Programming Dept. and the Sales and Marketing Dept., Traffic Dept., Production Dept., Finance Dept., Master Control, and Media Services at Encompass, and the Media Distribution Operations in Houston.
- Help build the programming schedules in What's On and SWATR scheduling system for FanDuel Sports Network South and Southeast (formerly Bally Sports South, Bally Sports Southeast, and FOX College Sports (Atlantic, Central, and Pacific)).
- Work well with three other employees in the Programming Dept. in the Atlanta office.
- Communicate programming releases and programming changes to TV Listings, internal staff, our master control facility at Encompass Atlanta, and other RSNs.
- Build formats for all pro and college games and shows for the Traffic, OAP, Copy Hub departments, and Encompass.
- Primary contact to provide instruction and troubleshoot air issues for our master control facility at Encompass.
- Communicate daily contingency plans to our master control operators.
- Work with Production and Encompass for closed captioning orders.
- Liaison between third-party clients, Production, and Encompass, ensuring show delivery via transmission and/or the digital method daily.
- Responsible for all show acquisitions.
- Work closely with clients and the Legal Dept. to build contracts and fully execute them.
- Work with the Music Dept. and the Legal Dept. to ensure clients comply with the required company's and FCC standards for any music cue sheet and game footage use.
- Responsible for information accuracy for markets (via switch schedules/SWATR) on our linear, digital channels, and our streaming services for audiences that can and/or cannot view our MLB, NBA, NHL pro products such as our team partners: Atlanta Braves, St. Louis Cardinals, Cincinnati Reds, Atlanta Hawks, Charlotte Hornets, Memphis Grizzlies, Nashville Predators, and the Carolina Hurricanes.
- Monitor Nielsen ratings report and help enter programming schedules into Nielsen Enames.
- Attend weekly meetings with other RSN programmers, IT, Digital Content, and Encompass to obtain and share the latest information on shows, games, procedures, and software with other department heads.
- Implement new company strategies and get creative with our resources to maximize efficiency and service.
- Responsible for creating and submitting affidavits to Finance to bill the clients correctly.
- Ability to multitask and perform well under strict deadlines.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- Act as backup whenever necessary.
Programming Manager
Bally Sports South/Southeast
Atlanta, GA
08.2019 - 04.2022
- Rebranded from Fox Sports South/Southeast.
Programming Manager
Fox Sports South/Southeast
Atlanta, GA
03.2008 - 07.2019
- Supervised ten employees in the Network Operations Dept. in the Houston office
- Oversaw and maintained nineteen different networks' programming via Scheduall software. The latest addition was the launch of the Big Ten network on Aug. 30, 2007.
- Coordinated the applicable information from program distribution grids to determine the actual networks riding the Distribution Networks and other regionals, along with the standardization of program titles and episodes.
- Coordinated the dubbing of the regional networks.
- Coordinated with the corporate programming dept. in Los Angeles along with the Sales dept. to ensure that the Houston facility is incorporating and fulfilling all sales contracts which amounts to (+/-) $60 millions annually.
- Troubleshooted programming and transmission problems.
- Worked with the Operations Services Director in the acquisition of remote transmissions. There are approximately 2,500 transmission feeds the dept. that are handled monthly which need to be booked, verified, and billed correctly.
- Was responsible for sending confirmation of service orders to the various regional networks and vendors for each feed.
- Handled dept. payroll paperwork via Citrix/Kronos system.
- Assisted in the launch of thirteen networks in the Engineering and Operations facility in Houston.
- Worked closely with the Closed Captioning Program Coordinator to ensure that 200,000 + hrs annually (approximately $21 millions) are being booked correctly to meet the FCC regulation that took effect as of January 1, 2006.
- In charge and worked closely in the training process for new employees for the dept.
- Oversaw bi-annual cross-trainings with multiple depts. within the company to gain exposure and knowledge for the employees.
- Attended Managers Meeting weekly to provide and obtain the latest information from other department heads.
- Was responsible for writing and implementing disciplinary measures for the department.
- Was responsible one-on-one biannual reviews/evaluations for subordinates in the department.
Network Operations Supervisor
Fox Sports Net
Houston
02.1998 - 02.2008
Network Operations Assistant
Fox Sports Net
Houston
03.1995 - 02.1998
Production Assistant
KUHF 88.7 FM
02.1993 - 05.1995
CSR
Prime Cable
09.1993 - 03.1995
- Rebranded as TIME WARNER.
Intern
Fox Sports Net
Houston
12.1994 - 02.1995
Videotape Operator
Big Time Studios
03.1993 - 08.1993
Intern
Berman Studios
01.1993 - 05.1993
Intern
Paramount 20
01.1993 - 05.1993
Boom/Audio Operator Intern
Channel 8 Studio
01.1993 - 05.1993
Associate Producer of “Time Out”
KPRC 950
09.1992 - 05.1993
Videotape Operator
University of Houston School of Law
11.1992 - 04.1993
Student Producer of the Advanced Film Production
09.1992 - 12.1992
Associate Producer/Audio Operator
KLTR 93.7
11.1991 - 09.1992
Education
B.A. - Communication - Radio and Television, History
University of Houston-University Park
12.1992
Skills
- Strong attention to detail
- Excellent organizational and communication skills
- Team player
- Ability to perform under time pressure
- Interact well with various departments
- Worked with Windows, Microsoft Word, Excel, and Outlook
- Worked in Wide Orbit Program, What's On, WatchDog, and SWATR scheduling software
- Familiar with Airtable and Media Shuttle
- Knowledge in commercial and cable television
- Worked with audio and video equipment
- Experience with location and studio shoots
- Background knowledge of sports
- Background knowledge of satellite transmission services
- Adaptable to fluid work environment
- Recognizes and resolves issues efficiently
- Ensure staff have the tools to accomplish the job successfully
Awards
- South and Southeast received an Emmy for Best Regional Sports Network of 2022.
- Above and Beyond Award
- Team Play Award
- Dept. Perfect Attendance Award
References
- Corey Stolte, Executive Director, Programming, CStolte@FanDuelSportsNetwork.com, 404-230-0309, 612-210-9770
- Amy Schaeffer, VP, Finance, ASchaeffer@FanDuelSportsNetwork.com, 404-230-7374, 404-272-0138
- Rhonda Moore-Kelly, Traffic Director, RMoore-Kelly@FanDuelSportsNetwork.com, 404-443-5218, 404-217-7408
Past Work Experience
- CSR, Prime Cable-now known as TIME WARNER, 09/01/93, 03/01/95
- Production Assistant, KUHF 88.7 FM, 02/01/93, 05/01/95
- Videotape Operator, Big Time Studios, 03/01/93, 08/01/93
- Videotape Operator, University of Houston School of Law Trial Advocacy, 11/01/92, 04/01/93
- Intern, Berman Studios, 01/01/93, 05/01/93
- Intern, Paramount 20, 01/01/93, 05/01/93
- Boom/Audio Operator Intern, Channel 8 Studio, 01/01/93, 05/01/93
- Associate Producer of 'Time Out', KPRC 950, 09/01/92, 05/01/93
- Associate Producer/Audio Operator, KLTR 93.7, 11/01/91, 09/01/92
- Student Producer of the Advanced Film Production, 09/01/92, 12/01/92
Work Related Interest
Attended seminars from Fred Pryor Seminars Career Track for personal and professional improvement for courses such as Business Writing and Grammar Workshop, Dealing with Difficult People, Effective Communication Skills for Managing Conflicts and Confrontation, and How to Communicate with Tact and Professionalism.
Timeline
Assoc. Director of Programming Operations
FanDuel Sports Network South/Southeast
05.2022 - 11.2024
Programming Manager
Bally Sports South/Southeast
08.2019 - 04.2022
Programming Manager
Fox Sports South/Southeast
03.2008 - 07.2019
Network Operations Supervisor
Fox Sports Net
02.1998 - 02.2008
Network Operations Assistant
Fox Sports Net
03.1995 - 02.1998
Intern
Fox Sports Net
12.1994 - 02.1995
CSR
Prime Cable
09.1993 - 03.1995
Videotape Operator
Big Time Studios
03.1993 - 08.1993
Production Assistant
KUHF 88.7 FM
02.1993 - 05.1995
Intern
Berman Studios
01.1993 - 05.1993
Intern
Paramount 20
01.1993 - 05.1993
Boom/Audio Operator Intern
Channel 8 Studio
01.1993 - 05.1993
Videotape Operator
University of Houston School of Law
11.1992 - 04.1993
Associate Producer of “Time Out”
KPRC 950
09.1992 - 05.1993
Student Producer of the Advanced Film Production
09.1992 - 12.1992
Associate Producer/Audio Operator
KLTR 93.7
11.1991 - 09.1992
B.A. - Communication - Radio and Television, History
University of Houston-University Park
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