Alexandre Maconde
Dallas,TX
Summary
Entry-level IT Support professional transitioning into the IT field with hands-on technical exposure, strong troubleshooting skills, and a proven ability to work under pressure. Currently working as a Technician, with experience diagnosing issues, following structured processes, using cloud-based systems, and communicating technical information clearly to non-technical users. Google IT Support certified, with practical experience using CRM and enterprise platforms such as Zoho, Salesforce, and cloud-based dealership systems. Actively building networking, cloud, and Linux fundamentals through CompTIA Network+, AWS Cloud Practitioner, and Linux studies. Self-driven learner with strong communication skills, customer-focused mindset, and a disciplined approach to continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Porter-Lube Service Technician
Clay Cooley Nissan
05.2025 - Current
- Promoted from Porter to Lube Technician based on reliability, punctuality, strong work ethic, and positive attitude
- Earned trust through consistent performance, attention to detail, and responsible handling of customer vehicles
- Demonstrated professionalism and efficiency when working with advisors, technicians, and customers
- Performed routine maintenance services efficiently while meeting quality and time standards
- Worked under time pressure to complete services within or below estimated service times
- Used technician software and cloud-based systems to manage service workflows and documentation
- Developed a comprehensive understanding of dealership operations by working across both Porter and Technician roles
- Built strong awareness of cross-team collaboration, improving communication between porters, technicians, and advisors
- Maintained a customer-focused mindset, ensuring vehicle care, service accuracy, and clear communication
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
Crew Member-Shift Manager
Popeyes Louisiana Chicken
09.2023 - 04.2025
- Promoted from Crew Member to Shift Manager based on performance, reliability, and leadership
- Worked effectively in team-based environments, coordinating tasks and responsibilities during high-pressure shifts
- Led and supervised a small team, providing clear direction and ensuring operational efficiency
- Resolved customer issues professionally, including handling difficult situations and de-escalating conflicts
- Maintained responsibility for cash handling, daily deposits, and financial accuracy
- Prepared daily operational reports and communicated performance and issues to the General Manager
- Opened and prepared the store for daily operations, ensuring cleanliness, organization, and readiness
- Adapted quickly to new systems, processes, and company service updates
- Controlled emotions and maintained professionalism under constant time pressure
- Explained services, policies, and changes clearly to customers and team members
Education
High School Diploma -
11-2022
Skills
- Technical troubleshooting and root cause analysis
- User support and customer-facing technical assistance
- Basic networking fundamentals (Wi-Fi setup, connectivity issues, access control)
- Operating systems fundamentals (Windows; Linux in progress)
- Cloud-based platforms and SaaS tools
- CRM and enterprise systems (Zoho, Salesforce)
- Documentation of issues, actions, and solutions
- Working under pressure and time management
- Team collaboration and cross-department communication
- Adaptability to new systems and technologies
- Self-directed learning and continuous improvement
- Use of AI tools for learning and problem-solving
Certification
Completed
- Google IT Support Professional Certificate
Coursera / Google - Sales and CRM Overview
Coursera / Salesforce
- CompTIA Network+
- AWS Cloud Practitioner
- Linux Fundamentals (self-study / foundational level)
Languages
Spanish
Limited Working
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Porter-Lube Service Technician - Clay Cooley Nissan
05.2025 - Current
Crew Member-Shift Manager - Popeyes Louisiana Chicken
09.2023 - 04.2025
Padre Builo - High School Diploma,