Alexandre Mukendi
Greater Boston
Summary
Operations management professional skilled in financial services and business development, adept at analyzing market trends and implementing strategies that drive efficiency and revenue. Collaborative approach fosters strong client relationships and enhances overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Banker
Citizens Bank
Wellesley, MA
08.2024 - 12.2024
- Built strong relationships with current and prospective clients by providing financial services
- Evaluated market trends to provide and recommend relevant financial solutions to clients’ needs
- Collaborated with wealth management, to build trust with clients and move them through cycle
Experiential learning
Mapfre Insurance
Wellesley, MA
01.2022 - 05.2022
- Completed in-depth market research and competitive analysis to identify industry trends
- Presented management-level recommendations to help company accelerate market entry
- Developed and executed comprehensive experiential marketing strategy to enhance the Mapfre Brand
Claim Specialist
State Farm
Ballston Spa, NY
05.2019 - 05.2020
- Analyzed insurance claims to primarily protect corporate from fraudulent claims
- Conducted due diligence analyzing claims to maximize customer service
- Cooperated with key stakeholders to evaluate Auto claims, identity areas for improvement and develop actionable recommendations
Management Operations
Dollar Tree
Schenectady, NY
05.2017 - 05.2019
- Directed daily operations and oversaw a staff of 20 associates, generating $3M in annual revenue
- Implemented daily operations plans to strategically drive sales which increased revenue by 5%
- Spearheaded merchandising processes to improve inventory tracking which reduced shrink by 9%
- Recruited, hired, trained, and coached staff to ensure that business unit achieved 90% compliance rate to uphold prominent levels of customer satisfaction
Education
Master of Business Administration -
Babson College, F.W. Olin School of Business
Wellesley, MA05-2023
Bachelor of Science - Accounting, Economics
Massachusetts College of Liberal Arts
North Adams, MA05-2013
Skills
- Excellent organizational skills
- Excellent communications skills
- Experience in relationship management
- Knowledge of investment products and financial strategies
- Established network within the Berkshires market
- Strong understanding of business development
- High level of customer service
- Teamwork
Accomplishments
- Alumni Association Board of directors, 09/20 – 05/23
- BBAA Executive Co-Chairman, 09/23 – 09/23
- BGC Co-President, 09/22 – 05/23
- Resident Program Coordinator, 07/12 – 07/13
Timeline
Banker
Citizens Bank
08.2024 - 12.2024
Experiential learning
Mapfre Insurance
01.2022 - 05.2022
Claim Specialist
State Farm
05.2019 - 05.2020
Management Operations
Dollar Tree
05.2017 - 05.2019
Master of Business Administration -
Babson College, F.W. Olin School of Business
Bachelor of Science - Accounting, Economics
Massachusetts College of Liberal Arts