ALEXANDREA CASTELLINI
Summary
Dedicated professional with a Bachelor’s in Communications, adept at transforming difficult client interactions into supportive relationships. Combines strong organizational skills and proactive problem-solving to enhance patient experiences, while ensuring compliance with privacy standards and addressing family dynamics in high-stress situations.
Overview
7
7
years of professional experience
Work History
Private Caregiver and Companion,
Self-employed
Multiple locations, New Jersey
01.2025 - Current
- Resolved daily patient comfort grievances, implementing creative "service recovery" solutions to improve the overall care experience and emotional well-being of the patient.
- Managed sensitive health documentation and scheduling with strict adherence to patient privacy standards, demonstrating strong organizational skills and attention to detail.
- Implemented communication strategies to understand family dynamics and to support family members through high-stress medical transitions and difficult care decisions.
Credential Evaluator,
Law School Admission Council Inc.
Holmdel, New Jersey
08.2024 - 01.2026
- Served as the primary mentor for team members to streamline evaluation processes and improve efficiency.
- Evaluated law school applications for completeness and strict compliance with admission standards.
- Facilitated meetings with senior management to discuss evaluation processes and findings.
Server,
Apple St. Kitchen
Tinton Falls, New Jersey
06.2021 - 07.2024
- Trained new servers on best practices and restaurant procedures.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Provided exceptional service to high volume of daily customers.
Executive Assistant,
Vahid Walker
Red Bank, US
06.2019 - 06.2021
- Created and managed website content to improve the customer experience, increase engagement, and ensure clear communication.
- Built trust through consistent follow-up, personalized service, and a client-first approach that fostered strong professional relationships.
- Represented company at events, expanding client base and increasing brand awareness.
Education
Some College (No Degree) - Masters of School Counseling
Seton Hall University
South Orange, NJBachelor of Arts - Communications
Monmouth University
West Long Branch, NJSkills
- Trust-Based Relationship Building
- Client & Family Engagement
- Proactive Problem Solving & Self-Directed Initiative
- Hospitality & Guest Experience
- Administrative & Operational Support
- Adaptability & Resourcefulness
- Exceptional Organization & Time Management
Timeline
Private Caregiver and Companion,
Self-employed
01.2025 - Current
Credential Evaluator,
Law School Admission Council Inc.
08.2024 - 01.2026
Server,
Apple St. Kitchen
06.2021 - 07.2024
Executive Assistant,
Vahid Walker
06.2019 - 06.2021
Some College (No Degree) - Masters of School Counseling
Seton Hall University
Bachelor of Arts - Communications
Monmouth University