Justin Carlson
Bryan,TX
Summary
Account Manager with hands-on experience owning client relationships from onboarding through delivery, focused on client satisfaction, retention, and long-term success. Proven ability to manage multiple active accounts, serve as the primary point of contact, and maintain strong client engagement through clear communication and expectation-setting. Brings an entrepreneurial background with a client-first mindset and a strong foundation in relationship management, organization, and follow-through.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Founder | Account Management & Client Success
Muscle Tactics
Bryan, TX
04.2024 - 09.2025
- Served as the primary point of contact for a portfolio of active client accounts, owning relationships from onboarding through program completion
- Led client onboarding, progress tracking, and ongoing check-ins to support account health, satisfaction, and successful outcomes
- Managed a steady volume of inbound demand, qualifying prospects and transitioning them into long-term active accounts
- Maintained client trust and engagement through proactive communication, expectation-setting, and timely issue resolution
- Balanced dozens of concurrent client accounts by prioritizing outreach, tracking engagement, and delivering consistent, personalized support
Team Leader
U.S. Army Active Duty
1st Cav 3rd Brigade
09.2020 - 03.2024
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Maintained secure communication systems to relay information to and from command teams.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Disciplined subordinates for rules infractions and poor performance.
- Led unit in field exercises and operations.
- Recommended soldiers for promotion points and awards.
Sales Associate
The Buckle - Retail
Lone Tree, CO
06.2020 - 09.2020
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Lacrosse Coach
Warriors
Arapahoe, CO
07.2017 - 09.2020
- Led and motivated lacrosse team members to new heights of athleticism, gameplay and sportsmanship.
- Corrected deficiencies in player scooping, passing and other critical techniques.
- Coordinated seasonal, non-traditional season and off-season activities in support of lacrosse team.
- Organized practice sessions, exercise and conditioning to improve player performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Banquet Server
Marriot Hotel
Fort Collins, CO
11.2019 - 01.2020
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
TopGolf
Centennial, CO
06.2018 - 01.2019
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
DJ
Dart Warz
Centennial, CO
01.2018 - 06.2018
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Adjusted music plans based on crowd preferences and mood.
- Promoted group dances, competitions and other party games to keep guests entertained.
Lacrosse Referee
Arapahoe Youth Lacrosse
Arapahoe, CO
07.2017 - 05.2018
- Promoted good sportsmanship among players.
- Controlled game flow to maintain safe and fair environment.
- Communicated with fans, coaches, players, and other umpires.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Made judgment calls on unsportsmanlike behavior and other violations.
- Explained and taught regulations and rules to players and coaches.
Education
13 Semester Credit Hours - Business Communications
Front Range Community College
Westminster, CO10.2019
High School Diploma -
Highlands Ranch High School
Highlands Ranch, CO05.2018
Skills
- Account Management
- Client Relationship Management
- Client Retention & Engagement
- Account Health Monitoring
- Primary Point of Contact Ownership
- Client Onboarding
- Expectation Setting
- Ongoing Check-Ins
- Issue Resolution
- Customer Satisfaction Management
Account Management & Client Success
Client Onboarding & Support
Communication & Relationship Building
- Consultative Communication
- Needs Assessment
- Stakeholder Communication
- Trust-Based Relationship Building
- Multi-Account Management
- Time Management & Prioritization
- Follow-Up Management
- Progress & Performance Tracking
- Google Workspace (Docs, Sheets)
- Microsoft Office (Word, Excel)
Organization & Execution
Tools & Productivity
Certification
NASM
ACE
CPR
Timeline
Founder | Account Management & Client Success
Muscle Tactics
04.2024 - 09.2025
Team Leader
U.S. Army Active Duty
09.2020 - 03.2024
Sales Associate
The Buckle - Retail
06.2020 - 09.2020
Banquet Server
Marriot Hotel
11.2019 - 01.2020
Server
TopGolf
06.2018 - 01.2019
DJ
Dart Warz
01.2018 - 06.2018
Lacrosse Coach
Warriors
07.2017 - 09.2020
Lacrosse Referee
Arapahoe Youth Lacrosse
07.2017 - 05.2018
13 Semester Credit Hours - Business Communications
Front Range Community College
High School Diploma -
Highlands Ranch High School