Alexandrea Chapman
West Chester,OH
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Overview
8
8
years of professional experience
Work History
Prior Authorization Representative
Elevance Health
12.2025 - Current
- Facilitated prior authorization requests by verifying member eligibility and benefits.
- Analyzed clinical information to determine medical necessity and compliance with policies.
- Communicated effectively with healthcare providers to gather necessary documentation.
- Processed appeals and resolved issues related to denied authorizations efficiently.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
Mail Carrier
USPS
04.2025 - 08.2025
- Delivered mail and packages efficiently along designated routes, ensuring timely service.
- Managed daily workload by organizing deliveries based on priority and geographic area.
- Maintained accurate records of deliveries and collected signatures for registered mail.
- Adhered to safety protocols while operating postal vehicles in various weather conditions.
Take-Out Specialist
PF Changs Restaurant
01.2020 - 01.2021
- Monitored customer lines at POS and opened additional registers to expedite sale process.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Kept detailed records of project progress, discrepancies and other funding issues.
Host
PF Changs Restaurant
01.2019 - 01.2020
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Sales Associate
Walgreens
05.2018 - 12.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Fairfield High School
Fairfield, OH05.2019
Skills
- Customer service
- Responsible
- Detail-oriented
- Teamwork
- Compassion
- Prior authorization processing
- HIPAA regulations adherence
- Effective communication
- Customer service excellence
- Data entry accuracy
Timeline
Prior Authorization Representative
Elevance Health
12.2025 - Current
Mail Carrier
USPS
04.2025 - 08.2025
Take-Out Specialist
PF Changs Restaurant
01.2020 - 01.2021
Host
PF Changs Restaurant
01.2019 - 01.2020
Sales Associate
Walgreens
05.2018 - 12.2019
Fairfield High School