Overview
Work History
Education
Skills
Personal Information
Timeline
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Rosa Maria Lopez

Brighton,CO

Overview

10
10
years of professional experience

Work History

Prior Authorization Representative

CVScaremark
Brighton, CO
04.2021 - Current
  • I am working from Home.

Pharmacy Technician Advisor

CVS Health
Scottsdale
04.2019 - Current
  • Talk to members that need their prescriptions refilled
  • Call Pharmacy and get the meds filled for the members

Customer Service Representative

MAXIMUS FEDERAL SERVICE
Phoenix
09.2018 - Current
  • I am taking incoming calls from consumer that are enrolling in the Obama Health Care.I assist the consumer with the application and help pick a health plan that best fits there needs.

College America
Phoenix
12.2016 - 06.2018

C.S.R

Randstad Temp
Chandler
04.2016 - 05.2016
  • Working in a call center taking calls from customer that there accounts were being levy or money put on hold for Wells Fargo

C.S.R

About People
Phoenix
12.2015 - 04.2016
  • Communicated with customers daily in the water department
  • Communicated information clearly and accurately
  • Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
  • Built rapport with customers through effective and precise communication
  • Researched accounts, answered questions, and worked with new customers
  • Developed credibility and confidence with customers Analyzed problems and anticipated customers' needs
  • Handled customer inquiries and complaints
  • Trained in providing world-class customer service
  • Responded to inbound service calls in a fast-paced, high-volume call center.

Concierge

Urban lending Solutions
Broomfield
09.2014 - 05.2015
  • Answers inbound phone calls from customers when the assigned Customer relationship manager (CRM) is not available
  • Concierge Associates will use client systems to answer customer questions pertaining to their account and /or schedule callback times for the CRM, that are convenient for the customer
  • Process and research payments confirm documents receipt and inform customers of any additional documents needs
  • Explain escrow calls to appropriate amounts and reasons for payments increase
  • Skills Used Mortgage and do modifications on home loans
  • Accomplishments experience in Loan modifications

Education

Associate of Applied Science - Associate of Occupational Studies Medical Special

College America
Phoenix, AZ
07-2018

Skills

  • Pharmacy advisor
  • Customer service
  • Communication
  • Problem-solving
  • Call center experience
  • Customer support
  • Research
  • Escrow calls
  • Mortgage and loan modifications
  • Insurance Verification
  • HIPAA Compliance
  • Client Service
  • Medical terminology knowledge
  • Patient insurance authorizations
  • Electronic Records Management
  • Insurance information oversight
  • Insurance procedures
  • Proficiency in [Software]
  • Issue Research
  • Knowledgeable in [Software]
  • Data Entry
  • Records Maintenance
  • Billing Procedures
  • Understanding of medical terms
  • Critical thinking abilities
  • Medical Terminology

Personal Information

Title: Pharmacy Advisor

Timeline

Prior Authorization Representative

CVScaremark
04.2021 - Current

Pharmacy Technician Advisor

CVS Health
04.2019 - Current

Customer Service Representative

MAXIMUS FEDERAL SERVICE
09.2018 - Current

College America
12.2016 - 06.2018

C.S.R

Randstad Temp
04.2016 - 05.2016

C.S.R

About People
12.2015 - 04.2016

Concierge

Urban lending Solutions
09.2014 - 05.2015

Associate of Applied Science - Associate of Occupational Studies Medical Special

College America

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Rosa Maria Lopez