Alexandrea Harper
Clinton Township,MI
Overview
30
30
years of professional experience
Work History
Door Dasher
Door Dash
Macomb, MI
02.2021 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Became and maintained Top-Dasher status.
- Highly requested by large order and/or catered delivery customers.
- Maintained a 5 star customer service rating in all aspects of service including a professional demeanor, appearance and excellent written and verbal skills.
- Communicated frequently with corporate to ensure customers satisfaction and notify when any issues arise.
Sales Associate/Account Manager
Mentor Group/ Modern Research Corporation
Troy
04.1995 - 07.2020
- Top 15% sales
- Professional and expert in client services to generate new and repeat business
- Creative thinker in developing marketing tools and sales strategies to develop repeat business for company
- Positive and out of the box thinker in training new staff members
- Developed and executed company events including a casino night, Caribbean party and Bake off events for entire corporate staff of 100 or more employees and management.
LA Homes Llc
Modern Research
Troy, Michigan
08.2007 - 12.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Resolved issues and recommended actions based on production and compliance reports.
- Supported project management team for optimal performance.
- Established performance goals for department and outlined processes for achievement.
- Identified opportunities to improve business process flows and productivity.
- Mentored executive-level staff members to create a talent pipeline capable of handling future leadership roles within the company.
- Drove continuous improvement initiatives across the organization, promoting a culture of excellence in all aspects of business operations.
- Implemented cost-saving measures, reducing overall operational expenses while maintaining quality standards.
- Championed corporate culture initiatives by fostering a positive work environment focused on employee engagement and professional development.
- Aligned organizational goals with industry trends through comprehensive market research analysis.
- Implemented quality control measures across all departments, resulting in consistent high-quality products and services delivered to customers.
Sales Representative
Modern Research Corporation
Troy, Michigan
04.1994 - 08.2007
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Self Enrichment - Culinary Arts
Macomb Community College
Macomb, Michigan Associates In Applied Science - Business Management
Oakland Community College
Rochester, MichiganAssociates In Applied Science - Business Management
Oakland University
Rochester, MichiganSkills
- Expert in customer and client services
- A top performer in sales and marketing
- Top leader in training and development of new employees
- Experienced caterer; I have planned and executed numerous events including large scales corporate events, weddings, showers, funerals and large birthday and other celebrations
- Managed teams of up to 100 staff members for large scales events
- Assisted clients in all aspects of their event and over saw and assisted in its execution for a memorable experience
- Highly trained in culinary arts
- Have earned numerous awards throughout my career including; professional of the month, #1 most requested representative, 5 star customer service rated agent and catering expert
- A positive and out of the box, creative thinker In both management and customer service
- Energetic person that appreciates overcoming obstacles and executing events to its highest standards
- Supervise with poise and diligence for the betterment of the company
- Determined in sales and client services to increase profit margins annually
- Expert in new and retention of clients for the company
Timeline
Door Dasher
Door Dash
02.2021 - Current
LA Homes Llc
Modern Research
08.2007 - 12.2009
Sales Associate/Account Manager
Mentor Group/ Modern Research Corporation
04.1995 - 07.2020
Sales Representative
Modern Research Corporation
04.1994 - 08.2007
Self Enrichment - Culinary Arts
Macomb Community College
Associates In Applied Science - Business Management
Oakland Community College
Associates In Applied Science - Business Management
Oakland University