Nikol Vaiman
Delray Beach,FL
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Door Dasher to Instructor at Palanzo Martial Arts. Excelled in enhancing client satisfaction and building relationships, achieving a high volume of on-time deliveries and significantly improving customer experiences. Skilled in communication and interpersonal relations, adept at addressing customer needs and fostering positive outcomes.
Overview
13
13
years of professional experience
Work History
Door Dasher
Self-employeed
Delray Beach, FL
04.2023 - Current
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Engaged in basic vehicle maintenance tasks, such as cleaning, refueling, and minor repairs, to ensure continuous operation.
- Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
- Contacted customers prior to delivery to coordinate delivery times.
Sales Associate/Solutions Cat Specialist/LOD
Petco
07.2023 - 11.2024
- Managed the daily care and well-being of animals, ensuring all habitats were clean, safe, and tailored to the specific needs of each species
- Administered regular feedings and monitored animal health to maintain optimal care standards
- Ensured the store met company cleanliness and organization standards, contributing to a positive shopping environment
- Provided detailed product recommendations and addressed customer inquiries with expertise on pet care and nutrition
- Processed customer transactions accurately and efficiently, delivering excellent service to enhance the overall customer experience
- As Leader on Duty (LOD), took ownership of store operations, including opening and closing procedures, register management, and overseeing cash handling and daily deposits
- Directed store staff, delegating tasks and ensuring the completion of all operational duties while maintaining a collaborative team environment
- Acted as the primary point of contact for resolving customer concerns and internal operational challenges, providing timely and effective solutions
- Attended weekly Zoom meetings to stay updated on company policies, new product offerings, and animal care best practices, integrating this knowledge into daily operations and staff training
Early Childhood Instructor & Substitute Teacher
FL, USA
04.2023 - 09.2023
- Instructed young children in early literacy and numeracy, teaching the ABCs and basic counting through interactive activities that made learning enjoyable and effective
- Promoted a safe, supportive environment where children could thrive socially, emotionally, and academically, fostering positive relationships with peers and teachers
- Assisted in various classrooms as a substitute teacher, offering flexibility and support to educators across different age groups and learning needs
- Ensured each child received individualized attention, encouraging communication and participation in group activities to enhance their social development
Preschool Teachers Assistant
Baltimore, USA
09.2022 - 04.2023
- Instructed young children in early literacy and numeracy, teaching the ABCs and basic counting through interactive activities that made learning enjoyable and effective
- Promoted a safe, supportive environment where children could thrive socially, emotionally, and academically, fostering positive relationships with peers and teachers
- Assisted in various classrooms as a substitute teacher, offering flexibility and support to educators across different age groups and learning needs
- Ensured each child received individualized attention, encouraging communication and participation in group activities to enhance their social development
Part time/on call Nanny
02.2022 - 09.2022
- Provided reliable care for six children under the age of 12, managing school drop-offs and pickups to ensure punctuality and safety
- Offered on-demand childcare support, assisting with supervision and other caregiving tasks as required by the family
- Maintained a structured and secure environment, meeting the children's daily needs and fostering a positive atmosphere for growth and development
Property Management Assistant
AllFirst Realty
06.2021 - 12.2021
- Managed administrative tasks, coordinating and dispatching workers to tenant locations as needed for property repairs or investigations
- Ensured efficient communication between staff and tenants, facilitating timely assistance and resolution of property-related issues
- Supported operational needs by organizing schedules and tracking work progress to ensure tasks were completed accurately and on time
Instructor
Palanzo Martial Arts
08.2012 - 03.2020
- Instructed karate to individuals of all ages, including children, teens, and adults, adapting lessons to suit each group’s needs and skill levels
- Taught students practical self-defense techniques, emphasizing when and how to apply them appropriately in real-life situations
- Developed daily class agendas and collaborated with management to create long-term training programs and goals for students
- Incorporated soft skills development into lessons, focusing on motivation, self-respect, and leadership as key elements of personal growth and martial arts practice
Education
Art and Psychology Programs -
Community College of Baltimore College
08.2022
Seminary/Gap year Program -
Meorot Yerushalayim
Israel06.2021
Diploma -
Pikesville High School
05.2020
Skills
- Customer service
- Client satisfaction
- Problem solving
- Interpersonal skills
- Communication skills
- Relationship building
- Addressing customer needs
- Presentation skills
Languages
Russian
Professional
Timeline
Sales Associate/Solutions Cat Specialist/LOD
Petco
07.2023 - 11.2024
Door Dasher
Self-employeed
04.2023 - Current
Early Childhood Instructor & Substitute Teacher
04.2023 - 09.2023
Preschool Teachers Assistant
09.2022 - 04.2023
Part time/on call Nanny
02.2022 - 09.2022
Property Management Assistant
AllFirst Realty
06.2021 - 12.2021
Instructor
Palanzo Martial Arts
08.2012 - 03.2020
Art and Psychology Programs -
Community College of Baltimore College
Seminary/Gap year Program -
Meorot Yerushalayim
Diploma -
Pikesville High School
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