Alexandrea Harrington
Jeffersonville,IN
Summary
Resourceful Federal Work Study Student, known for high productivity and efficient task completion. Skilled in time management, data entry, and customer service, ensuring tasks are completed accurately and on schedule. Excel in communication, teamwork, and adaptability, leveraging these soft skills to thrive in collaborative and fast-paced environments. Self-directed and motivated to apply education and experience in job roles. Excellent listener comfortable completing various tasks to keep operations running smoothly.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Federal Work-Study Program
Purdue Global University
04.2023 - 12.2024
- Managed client outreach by assigning specific leads to team members with clear deadlines, tracking which team members contacted each client, and demonstrating strong people skills and excellent phone etiquette
- Assisted clients with obtaining benefits and maintaining a log of client interactions, ensuring accurate data entry and efficient task completion
- Supported veteran clients over the phone, navigating them through the VA website and phone application, enhancing customer service experience and satisfaction rates by 90%
Heavy Wheeled Operator
United States Army
06.2017 - 12.2020
- Supervised and operated wheeled vehicles to transport personnel and cargo, ensuring safe and efficient transportation
- Maintained detailed logs of cargo and personnel, demonstrating strong data entry skills and accuracy
- Led missions across diverse terrains over multiple days, showcasing leadership and adaptability in challenging environments
Education
Bachelor of Science - Health Care Administration, Medical Office Management, Medical Law and Bioethics, Human Resources for Health Care Organizations, Health Care Policy and Economics, Strategic Planning and Change Management for Health Care, Legal Aspects of Health Information
Purdue University
West Lafayette, IN12.2024
Advanced Individual Training (AIT) - tractor-trailer training
American Council on Education
Fort Leonard Wood, MO11.2017
Basic Training - First Aid and CPR, Land Navigation, Physical Fitness, Self Defense, Marksmanship
American Council on Education
Fort Sill, OK10.2017
High School Diploma -
Williams Field High School
Gilbert, AZ05.2017
Skills
- Adaptability
- Communication
- Attention to detail
- Conflict Resolution
- Customer service
- Data Entry
- Documentation And Reporting
- Establishing Effective Relationships
- Google Workspace Proficiency
- Judgement and Decision Making
- Leadership Skills
- Legal Case Management
- Legal Research and Review
- Policy Analysis
- Problem-solving
- Proficient Time-Management
- Reception and Office Support
- Self-Motivation
- Teamwork and collaboration
- Time management
Timeline
Federal Work-Study Program
Purdue Global University
04.2023 - 12.2024
Heavy Wheeled Operator
United States Army
06.2017 - 12.2020
Advanced Individual Training (AIT) - tractor-trailer training
American Council on Education
Basic Training - First Aid and CPR, Land Navigation, Physical Fitness, Self Defense, Marksmanship
American Council on Education
High School Diploma -
Williams Field High School
Bachelor of Science - Health Care Administration, Medical Office Management, Medical Law and Bioethics, Human Resources for Health Care Organizations, Health Care Policy and Economics, Strategic Planning and Change Management for Health Care, Legal Aspects of Health Information
Purdue University
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