Shaniqua Jones
SACRAMENTO,CA
Summary
A creative and dedicated student with over 6 years of experience providing exceptional support and care within communities. Demonstrated ability to build strong relationships, ensure effective communication, and address diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skills in crisis intervention, active listening, and conflict resolution make me a valuable asset. Known for reliability and compassionate approach, committed to making a positive impact in any role. Currently seeking a position to help an organization and youth meet their goals while growing knowledge of business management.
Overview
4
4
years of professional experience
Work History
Front Desk Agent (Federal Work Study)
Tutoring and Learning Center
03.2024 - Current
- Connecting students with tutors online and on campus
- Answer phones and provide information about the center
- Photocopying, Printing, and Delivering materials/flyers across campus
- Prepares a variety of statistical reports, forms, and surveys (including the Tutoring Center's annual program review) for internal and external agency use
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Maintained strict guest privacy standards by securely handling sensitive information such as personal data.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent communication with students.
- Identified struggling students through assessments and provided individualized support to improve their understanding of course material.
Assistant Counselor
St. Charles Boys Home
01.2023 - 12.2023
- Supported youth in a residential group home setting
- Assisted 4-6 youths with daily living skills
- Documented progress on activity and in-home personal goals
- Participated in the annual PCP review
- Supported consumers in the community with goals and socialization
Night Auditor/Front Desk Receptionist
Fairfield Inn Tracy by Marriott
01.2021 - 12.2022
- Checked in guests, answered phones, and took reservations
- Responded to guest complaints, requests, and emergencies
- Processed invoices, posted checks to vendors; kept accurate financial records and ledgers
- Balanced the cash drawer and logged receipts, investigated and resolved out-of-balance accounts
Receptionist (Internship)
Abercrombie's Car Sales
01.2021 - 12.2021
- Transferred important client data into an Excel spreadsheet
- Answered inbound and outbound calls and emails from clients and vendors; scheduled appointments for potential clients to receive a quote on a vehicle
- Created flyers about vehicle sales; promoted vehicle sales on social media
- Updated discount sales and new job openings; gave clients information regarding ongoing promotions
Education
Associate of Arts - Sociology
Sacramento City College
Sacramento, CA12-2025
Associate of Arts - Business Office Administration
UEI College
Stockton, CA01.2021
Skills
- Written and verbal communication skills
- Microsoft Office
- Dependability
- Team Leader
- Problem-solving
- Attention to detail
- Life Skills Management
- Adaptability
Timeline
Front Desk Agent (Federal Work Study)
Tutoring and Learning Center
03.2024 - Current
Assistant Counselor
St. Charles Boys Home
01.2023 - 12.2023
Night Auditor/Front Desk Receptionist
Fairfield Inn Tracy by Marriott
01.2021 - 12.2022
Receptionist (Internship)
Abercrombie's Car Sales
01.2021 - 12.2021
Associate of Arts - Sociology
Sacramento City College
Associate of Arts - Business Office Administration
UEI College
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