Alexandrea Strambler
Holly Springs,MS
Summary
Dynamic customer service professional with a strong background in conflict resolution and process enhancements. Demonstrated ability to collaborate with cross-functional teams to improve service delivery and ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Concentrix
Remote
03.2024 - 04.2026
- Resolved customer inquiries through phone and chat support, ensuring satisfaction and timely solutions.
- Implemented process improvements to enhance response times and service quality.
- Collaborated with cross-functional teams to streamline issue resolution procedures.
- Utilized CRM software for tracking customer interactions and maintaining accurate records.
Customer Service Representative
TownePlace Suites by Marriott
Midland, TX
02.2022 - 08.2024
- Resolved guest inquiries and complaints promptly, ensuring positive experiences.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in training new staff on operational procedures and customer service standards.
- Utilized property management systems to manage bookings and guest information accurately.
Education
High School Diploma -
Midland College
Midland, TXSkills
- Problem resolution
- Complaint handling
- Customer relationship management (CRM)
- Effective problem resolution
- CRM application experience
Timeline
Customer Support Specialist
Concentrix
03.2024 - 04.2026
Customer Service Representative
TownePlace Suites by Marriott
02.2022 - 08.2024
High School Diploma -
Midland College