KAYLEE BARRON
Texas City,TX
Summary
Leveraged 20+ years of Customer Service expertise across diverse channels. Skilled in CRM systems, communication and problem solving with proven records of 95%+ CSAT & 98% first-contact resolution. Improving satisfaction and reducing escalation!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
GCTD
11.2022 - 03.2025
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Transit Bus Operator
GCTD
01.2022 - 11.2022
- Ensured prompt and secure transit for individuals to meet their travel needs.
- Provided assistance to passengers with special needs to enhance overall transit comfort and accessibility.
Life CSR
AMERICAN NATIONAL INSURANCE
10.2018 - 11.2021
- Managed customer assistance operations by efficiently handling 40-50 calls daily in life insurance call center.
- Oversaw escalated customer calls to ensure effective resolution aligned with company objectives.
Education
High School Diploma -
Ball High School
2005
Skills
- Customer service (Multi-Channel Support)
- Critical thinking
- Customer relationship management (CRM)
- De-escalation techniques
- Problem resolution
- Conflict resolution
- Active listening
- Interpersonal skills
- Customer support
- Customer communications
Active listening
Problem resolution
Call center experience
Computer proficiency
Complaint handling
Team work
Certification
BLS
Additional Information
First method of contact will be email, followed by number provided
Timeline
Customer Support Specialist
GCTD
11.2022 - 03.2025
Transit Bus Operator
GCTD
01.2022 - 11.2022
Life CSR
AMERICAN NATIONAL INSURANCE
10.2018 - 11.2021
High School Diploma -
Ball High School