Open To Work
JEAN GARCIA
Family Business
Katy,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Lube TechnicianCustomer Service RepresentativeRetail Sales AssociateOil Change TechnicianCustomer Service Cashier
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
Katy, TX
Open to relocation:
Yes
Minimum Desired Compensation
$14/hr
Important To Me
Career advancementWork-life balanceCompany Culture
3
Years of experience
Detail-oriented automotive professional with over two years of hands-on mechanical and customer support experience. Currently pursuing an Associate Degree and ASE Certifications at Texas State Technical College, aiming to become a Master Technician. Committed to delivering outstanding customer service, collaborating within teams, and achieving results in dynamic environments.
Work History
Customer Support Specialist
2 Years 1 Month- Resolved customer inquiries and complaints with accurate, timely support.
- Managed order updates, returns, and account information across support systems.
- Coordinated with internal teams to resolve service issues efficiently.
- Documented customer interactions clearly to maintain consistent service records.
- Guided customers through product questions, policies, and troubleshooting steps.
- Streamlined support workflows by improving response consistency and documentation.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- - managed average of 40 customer calls and messages per day, delivering a professional and empathetic customer service making customer write good reviews about how good communication was and how fantastic the experience was that they had.
Automotive Service Repair Assistant
1 Year 4 Months- Perform comprehensive diagnostic troubleshooting, routine maintenance, and major component repairs on a rotating fleet of 30+ vehicles.
- Execute mechanical work on engine top-ends and valve trains, including head gasket jobs, camshaft replacements, and PCV valve service.
- Diagnosed electrical issues, performed wiring repairs, checked vehicle diagnostic codes, and executed fluid flushes to ensure vehicle reliability.
- Interacted with clients and vehicle owners to clarify service needs, foster positive customer relations, and streamline shop workflow.
- Coordinated daily dispatch schedules and supported fleet operations with accurate, timely updates.
- Maintained vehicle records, service logs, and compliance documents for organized fleet tracking.
- Assisted with customer communication, relaying delivery updates and resolving routine scheduling questions.
- Entered invoices, work orders, and mileage details into internal systems with accuracy.
- Monitored maintenance needs and followed up with vendors to keep vehicles service-ready.
- Organized paperwork, files, and office supplies to maintain efficient front-office workflow.
- Adapted quickly to daily priorities while supporting multiple administrative and fleet tasks.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
High School Diploma
- Honors & Awards: 3-Time Student of the Month recipient for academic excellence and leadership.
- GPA: 3.5
- Honor Roll 2023-2024, 1st and 2nd semester, perfect 97%
- 3.5 GPA
- Extracurricular Activities: Swimming team, participated in high paste swimming competition, required A lot of endurance and team communication
- National Society of High School Scholars Member
Skills
Customer management
Multi-channel Support
Customer engagement
Problem resolution
Issue resolution
Technical Troubleshooting
Logistics Coordination
Quality assurance
Conflict resolution
Work reliability
Product knowledge
Active listening
Time management
Multitasking and organization
Technical support
Timeline
Customer Support Specialist
Family Business
09.2024 - 10.2026Read More
Automotive Service Repair Assistant
Family Business Fleet
01.2023 - 05.2024Read More
Morton Ranch High School
High School Diploma
Read More