Marie Bobo
OPALOCKA,FL
Summary
Experienced customer support and cabin service professional delivering high-touch guest care, CRM support, and in-flight safety expertise. Known for calm complaint handling, strong communication, and culturally sensitive service.
Overview
4
4
Languages
1
1
Certification
8
8
years of professional experience
Work History
Customer Support Specialist
Bombardier Service Center
Opa-locka, FL
01.2024 - Current
- Collaborate with Bombardier senior leadership to uphold Fontainebleau contractual obligations and maintain team standards,ensuring compliance with support schedules and appearances guidelines.
- Managed customer services operations
- Resolved service concerns using clear service communication.
- Oversee Line service team, responsible for monitoring and measuring performance
Brand Ambassador
Fontainebleau Aviation
Opa-locka, FL
04.2019 - Current
- Represented luxury brand identity across client interactions, events, and concierge touchpoints.
- Cultivated high-touch guest relationships, delivering polished service aligned with private aviation standards.
- Coordinated with flight teams to ensure seamless arrivals, departures, and client experiences.
- Resolved service issues promptly, preserving discretion and confidence among high-profile travelers.
Cabin Attendant
Craft Charter
Opa-locka, FL
08.2023 - 12.2023
- Delivered in-flight passenger service, ensuring safety briefings, comfort, and prompt response to customer needs.
- Monitored cabin conditions, maintaining cleanliness, organization, and compliance with aviation safety procedures.
- Coordinated boarding and deplaning support, guiding passengers efficiently and resolving seat or baggage concerns.
- Administered emergency equipment checks, verifying readiness of life vests, oxygen systems, and first-aid supplies.
- Managed food and beverage service, accommodating dietary requests and maintaining polished hospitality standards.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
Education
Associate of Science - Hotel, Resort And Restaurant Management
Uniservity of Ottawa
Ontario, Canada01-1999
Skills
- Relationship management
- Safety expertise
- Customer management
- Crisis management
- Service operations management
- Problem-solving
- Cultural sensitivity
- Operational safety
Certification
- CPR First aid
- Aircraft Cabin Attendant/Flight Safety international 2023
Languages
French
Native or Bilingual
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Support Specialist
Bombardier Service Center
01.2024 - Current
Cabin Attendant
Craft Charter
08.2023 - 12.2023
Brand Ambassador
Fontainebleau Aviation
04.2019 - Current
Associate of Science - Hotel, Resort And Restaurant Management
Uniservity of Ottawa