ALEXANDREA WALTERS
St. Petersburg,FL
Summary
Strategic sales and customer success leader with years' experience in cultivating key partnerships and facilitating staff, client and customer education to boost profits. Eagerly anticipates new challenges and opportunities for growth and contributions. Proven to go above and beyond to exceed team and corporate goals. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Seeking to leverage strong interpersonal skills and background to take next career step with respected organization that rewards talent, vision and results. Proficient in developing innovative strategies to champion business solutions, increase audience engagement and achieve profitability objectives. Proven leader in guiding teams to success and driving organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Strategic Customer Success Manager
PandaDoc
10.2023 - Current
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Assisted sales team by providing technical expertise during the sales process.
- Provided guidance on how customers can maximize the value they receive from products and services.
Team Lead of Customer Success
PandaDoc
01.2023 - Current
- Drove customer escalations to resolution by engaging directly with clients.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Negotiated short and long-term contracts with customers.
Manager of Sales Development
PandaDoc
08.2022 - 01.2023
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Built partnerships and strategic alliances to extend organization's brand and increase avenues of support.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Mentored team members to create clear paths toward career goals.
- Coordinated inter-departmentally to drive sales development initiatives and carry out mission and goals of organization.
- Generated ad hoc reports, measuring against core KPIs and team progress to goal.
Team Lead of Sales Development
PandaDoc
08.2021 - 08.2022
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Sales Development Representative
PandaDoc
03.2021 - 09.2021
- Met over 100% of quota each and every month
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Trained newly hired sales development reps in market research, identifying sales lead prospects and relationship development.
Realtor
Mangrove Bay Realty
08.2019 - 08.2021
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Researched and determined competitive market price.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
Education
Bachelor of Science - Marine Science
Florida Gulf Coast University
Fort Myers, FL12.2018
Bachelor of Arts - Biology
Florida Gulf Coast University
Fort Myers, FL12.2018
Skills
- Strategic sales
- Sales transaction processing
- Meeting and exceeding sales goals
- Customer care
- Mentoring and training
- Client relationship management
- Sales initiatives
- Tactful conflict resolution
- Team member motivation
- Effective customer upselling
Accomplishments
- Excellence in Civic Engagement Award
- 1000+ hours of community service in environmental & animal rehabilitation in many countries around the world: Ecuador, New Zealand, Australia, Thailand, and Cambodia
- Generated 10 real estate deals my first 5 months as a realtor, substantially exceeding expectations and average sales for the area
- Exceeded over 100% of quota month after month as an SDR and Team Lead
- Created highly effective new program in Sales Development that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Certification
- Account Management (Quota Carrying), Sales Assembly - 2023
- Certified Customer Success Leadership, Sales Assembly - 2023
- Certified Customer Success Manager, Sales Assembly - 2023
- Certified Sales Enablement, Sales Assembly - 2023
- PandaDoc Manager Program, PandaDoc - 2023
- Facilitation Fundamentals, PandaDoc - 2023
- Real Estate Sales Associate, Bob Hogue School of Real Estate - 2019
Timeline
Strategic Customer Success Manager
PandaDoc
10.2023 - Current
Team Lead of Customer Success
PandaDoc
01.2023 - Current
Manager of Sales Development
PandaDoc
08.2022 - 01.2023
Team Lead of Sales Development
PandaDoc
08.2021 - 08.2022
Sales Development Representative
PandaDoc
03.2021 - 09.2021
Realtor
Mangrove Bay Realty
08.2019 - 08.2021
Bachelor of Science - Marine Science
Florida Gulf Coast University
Bachelor of Arts - Biology
Florida Gulf Coast University
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