Jeremiah (Rex) Jordan
Stone Mountain,GA
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Strategic Customer Success Manager
eFileCabinet
Lehi, UT
05.2019 - 07.2022
- Develop and maintain strong relationships with key clients, ensuring their satisfaction and success with our products and services
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience
- Identify opportunities for upselling and cross-selling to drive revenue growth and increase customer lifetime value
- Analyze customer data and feedback to identify trends and make recommendations for product improvements and enhancements
- Train and onboard new customers, providing them with the necessary tools and resources to effectively use our products
- Act as a customer advocate within the company, representing their needs and feedback to internal stakeholders
- Successfully managed a portfolio of 50+ clients, resulting in a 95% customer retention rate.
Business Development Representative
Workday
Atlanta, GA
01.2021 - 05.2021
- Managed a portfolio of 50+ client accounts, including Fortune 500 companies
- Conducted regular business reviews with clients to identify opportunities for upselling and cross-selling
- Collaborated with cross-functional teams to develop and execute strategic account plans.
Education
Bachelor of Science - Communication Studies
University of Utah
Salt Lake City, UT05.2020
Associates - Social Behavioral Science
Mt. San Jacinto College
San Jacinto, CA12.2017
Skills
- Business Relationship Management
- B2B Background
- Contract Negotiation
- Salesforce
- Strategic Account Development and Management
- Market Research
- Customer Relationship Management
- Account Management
- Account Development
- Marketing
- Staff Training
- Lead Generation
- Relationship Building
- Sales
- Product Knowledge
- Sales Strategy
- Lead Development
Athletics And Leadership
University of Utah - Men’s Football Team, 01/2018, 12/2019, 2018 PAC-12 South Champion - first time in program history Through being goal oriented and determined, we were able to achieve unprecedented results.
Bio
Jeremiah Jordan is a highly motivated and results-driven professional with a diverse background in both athletics and customer success management. Originally from Atlanta, Georgia, Jeremiah excelled as a football player at the University of Utah, where he honed his skills in teamwork, leadership, and perseverance. After his successful football career, Jeremiah transitioned into the field of customer success management, leveraging his strong interpersonal skills and passion for delivering exceptional customer experiences.
Awards
Customer Success “Champion” Award, 01/2021, 12/2021, Achieved a 98% customer retention rate by proactively addressing customer needs, resolving issues, and providing exceptional support. Successfully upsold and cross-sold products and services to existing customers, resulting in a 25% increase in revenue.
Affiliations
- Masterminds
- Gym
- Spending time with my sons
Accomplishments
- eFileCabinet's CSM of the year 2020
- Utah's 20 in their 20's honoree
Certification
- Life, Health and Accident insurance agent
References
References available upon request.
Timeline
Business Development Representative
Workday
01.2021 - 05.2021
Strategic Customer Success Manager
eFileCabinet
05.2019 - 07.2022
Bachelor of Science - Communication Studies
University of Utah
Associates - Social Behavioral Science
Mt. San Jacinto College
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