ALEXANDRIA CORTES
Brooksville,FL
Summary
Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager.
Overview
7
7
years of professional experience
Work History
Spa Manager
Hand And Stone Massage And Facial Spa
Spring Hill, FL
09.2023 - Current
- Recorded product sales into spa's weekly income report.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Generated reports to track spa performance and make recommendations for improvement.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Proficient in Zenoti program
Spa Associate
Hand And Stone Massage And Facial Spa
New Port Richey, FL
02.2022 - Current
- Excellent customer service and communication skills
- Capable of being in a competitive sales position
- Flexibility in work hours
- Team player
- Working with clients on a daily basis
- The ability to take phone calls and book appointments
- Excellent multi-tasking
- Proficient in Zenoti program
- Comfortable working in a fast-paced environment.
Sales Associate
Burlington Coat Factory
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked the system for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help whenever needed
- Worked flexible hours; night, weekends, and holiday shifts.
Weight Room Staff
Barnes Center at the Arch-Syracuse University
03.2021 - 05.2021
Sales Associate - Receptionist
Daylight Donuts
02.2017 - 04.2018
- Opened and closed shop for business
- Handled cash within the register during sales
- Excelled in a fast-paced service line
- Inventory control
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Fine Arts: Fashion Design -
Syracuse University
01.2021
Bachelor of Fine Arts: Fashion Design -
Savannah College of Art and Design
01.2020
Skills
- Management Skills
- Multi-task
- Can think on my feet
- Team Player
- Critical Thinking
- Communication Skills
- Schedule Coordination
- Staff Training
- Conflict Mediation
- Sales
Languages
Spanish
Native or Bilingual
Timeline
Spa Manager
Hand And Stone Massage And Facial Spa
09.2023 - Current
Spa Associate
Hand And Stone Massage And Facial Spa
02.2022 - Current
Sales Associate
Burlington Coat Factory
10.2021 - 01.2022
Weight Room Staff
Barnes Center at the Arch-Syracuse University
03.2021 - 05.2021
Sales Associate - Receptionist
Daylight Donuts
02.2017 - 04.2018
Bachelor of Fine Arts: Fashion Design -
Syracuse University
Bachelor of Fine Arts: Fashion Design -
Savannah College of Art and Design