Alexandria Allen
Summerville,SC
Summary
Experienced Billing Specialist adept at managing complex billing systems, ensuring accurate invoicing, and maintaining financial records. Possesses a deep understanding of billing procedures and proficiency in billing software. Known for efficiently handling high volume workloads. Current role focuses on proactive resolution of billing issues, investigation of potential fraud, and management of collection disputes.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Professional
Comcast
Summerville, SC
04.2019 - Current
- Conducted thorough reviews of billings, identified discrepancies and processed refund requests accordingly.
- Responded to customer inquiries on billing, payment, and account status with promptness and accuracy.
- Ensured timely payment by monitoring past due accounts and pursuing collections.
- Performed in-depth investigations on customer accounts to uncover and resolve payment discrepancies and irregularities.
- Delivered outstanding customer service by resolving conflicts and establishing mutually beneficial solutions, ensuring timely debt repayment.
- Examined different types of customer account documentation such as contracts, invoices, and correspondence.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
Admin Specialist II
Department of Social Services
Summerville, SC
10.2017 - 04.2019
- Assisted clients in obtaining financial resources and government entitlements, ensuring full confidentiality.
- Facilitated in-person interviews, managed paperwork processing, and corrected missing details for assessment of eligibility.
- Maintained 100% database integrity through accurate and precise data entry, earning recognition as the top processor in the state.
Assistant Manager
Hope4Kids
Hanahan, SC
01.2015 - 10.2017
- Assisted in boosting productivity by offering regular advice, support, and feedback to junior colleagues.
- Ensured accuracy in employee attendance records, timekeeping, and payroll information.
- Researched and resolved issues related to customer complaints.
- Oversaw interviews, recruited new team members, and coordinated employee onboarding steps.
Education
Associate of Science - Human Services
Trident Technical College
Charleston, SCSkills
- Attention to Detail
- Case Management
- Self Motivation
- Problem-Solving
- Multitasking
- Research skills
- Task Prioritization
- Investigative abilities
- Adaptability
- Evidence collection
Timeline
Senior Customer Service Professional
Comcast
04.2019 - Current
Admin Specialist II
Department of Social Services
10.2017 - 04.2019
Assistant Manager
Hope4Kids
01.2015 - 10.2017
Associate of Science - Human Services
Trident Technical College