Alexandria Anchondo
Oceanside,California
Summary
Capable of working as a member of a team or as an individual, comfortable working under stress, excels in finding ways to improve service, able to improvise and problem solve. Energetic Self-motivated worker with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Qualifications include: Microsoft Certified Ability to Adapt and Learn Quickly Records Management Skills Strong Work Ethic At Ease With A Dress Code
Overview
3
3
years of professional experience
Work History
Order Filler
IIF
, CA
06.2021 - Current
- Kept work areas neat, clean and free from debris.
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Customer Service Representative
IRS CENSUS/STIMULUS CHECKS
, TX
01.2020 - 01.2021
- Received calls daily to account for accurate count and information
- Followed scripted prompt to provide outstanding customer service
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Daycare Teacher
Stepping Stones CDC
, CA
02.2020 - 10.2020
- Assured parents their child would be safe and in a great environment
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
Health Insurance Representative
ILife And Health
, CA
08.2018 - 04.2019
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
Education
BBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Production Line Operations
- Critical Thinking
- Stocking and Replenishing
- Team Goals
- Customer Order Fulfillment
- Attentive and Observant
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
Timeline
Order Filler
IIF
06.2021 - Current
Daycare Teacher
Stepping Stones CDC
02.2020 - 10.2020
Customer Service Representative
IRS CENSUS/STIMULUS CHECKS
01.2020 - 01.2021
Health Insurance Representative
ILife And Health
08.2018 - 04.2019
BBA - Human Resources Management
Southern New Hampshire University
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