Alexandria Ashley
Orlando
Summary
Detail-oriented individual with a strong background in team training and guest services. Proficient in time management and conflict resolution, dedicated to fostering a positive environment and enhancing team performance and collaboration.
Overview
8
8
years of professional experience
Work History
Attractions Trainer
Universal Orlando Resort
Orlando
10.2025 - Current
- Train team members on safety protocols and operational procedures.
- Adapt with the show-tell-do method according to the individual needs of trainees.
- Provide constructive feedback and positive reinforcement to keep team members motivated.
- Communicate with management to improve operating procedures and training materials.
- Document records of trainee progress and feedback.
Attendant, Attractions Operations
Universal Orlando Resort
Orlando
05.2022 - Current
- Greet guests and ensure a welcoming environment.
- Assist guests with inquiries and provide information on the park's amenities and experiences.
- Monitor ride operations to ensure safety compliance and guest enjoyment.
- Operate the control room to monitor ride and show systems while supporting guest flow.
- Communicate with team members to promote a warm, friendly environment.
- Operate attraction equipment precisely to concur with operational procedure.
Cashier Trainer, Revenue Operations
Universal Orlando Resort
Orlando
09.2018 - 05.2022
- Trained new cashiers on guest service standards, food safety, and cash handling procedures.
- Greeted guests and provided prompt, friendly service.
- Monitored inventory levels of food items and supplies regularly.
- Maintained a clean work area at all times.
- Followed established health and safety guidelines while handling food items.
Education
Bachelor of Arts - English Technical Communications
University of Central Florida
Orlando, FL05-2023
Skills
- Training development
- Guest service
- Conflict resolution
- Problem solving
- Time management
- Task prioritization
- Attention to detail
- Team collaboration
- Communication
- Feedback delivery
- Learning styles
- Leadership development
Timeline
Attractions Trainer
Universal Orlando Resort
10.2025 - Current
Attendant, Attractions Operations
Universal Orlando Resort
05.2022 - Current
Cashier Trainer, Revenue Operations
Universal Orlando Resort
09.2018 - 05.2022
Bachelor of Arts - English Technical Communications
University of Central Florida