Alissa Dodge
Bushnell
Summary
Results-driven Attractions Trainer with proven leadership in daily operations, team development, and safety compliance within a high-volume theme park environment. Experienced in overseeing ride operations, coaching team members, and ensuring exceptional guest service standards. Strong ability to identify safety concerns, manage operational flow, and act as a key point of contact in fast-paced environments.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Attractions trainer
Universal Orlando Resorts
Orlando
08.2023 - Current
- Trained team members on safety protocols and guest interaction techniques.
- Act as a point of contact for team members and guests, providing guidance and resolving operational or guest concerns in real time.
- Monitor ride/show operations for safety risks and take immediate action, including escalation and emergency response when necessary.
- Train and coach team members through hands-on instruction, performance feedback, and structured onboarding programs.
- Conduct shift briefings and safety discussions to reinforce procedures, expectations, and company standards.
- Maintain accurate training records, progress reports, and operational documentation for leadership review.
- Identify opportunities for improved efficiency, guest experience, and training effectiveness.
- Support leadership in maintaining staffing flow and operational consistency during high-volume attendance periods.
- Apply guest service recovery techniques using a proactive problem-solving approach.
Ballon handler
Universal Orlando Resorts
Orlando
12.2019 - 01.2020
- Supported large-scale event operations, ensuring safe handling and coordination of parade elements.
- Collaborated with teams to execute precise setup and breakdown under strict timelines.
- Maintained clear communication to ensure safety and operational efficiency.
- Reported equipment or safety concerns immediately to leadership.
Pizza Hut manager
Pizza Hut
Orlando
01.2017 - 10.2021
- Supervised daily operations including opening/closing procedures, cash handling, and staffing adjustments based on business demand.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led and motivated team members to consistently meet service and performance standards.
- Ensured strict adherence to health, safety, and sanitation regulations.
- Resolved guest concerns professionally to maintain high satisfaction and retention.
- Trained and developed employees through coaching, onboarding, and performance feedback.
- Managed inventory, ordering, and operational efficiency to support business needs.
- Delegated tasks strategically to maximize team productivity and workflow.
Education
Cypress Creek High School
Orlando, FL Skills
- Operational Leadership
- Safety & Compliance Monitoring
- Team Training & Development
- Guest Service Recovery
- Opening & Closing Procedures
- Staffing & Rotation Management
- Performance Coaching
- Incident Response & Escalation
- Documentation & Reporting
- Problem Solving & Decision Making
- Employee training
- Attraction safety
Timeline
Attractions trainer
Universal Orlando Resorts
08.2023 - Current
Ballon handler
Universal Orlando Resorts
12.2019 - 01.2020
Pizza Hut manager
Pizza Hut
01.2017 - 10.2021
Cypress Creek High School