Marshall Breit
Winter Garden,FL
Summary
Experienced in training and guest service, specializing in performance assessment and process optimization. Track record of enhancing compliance and operational efficiency, committed to fostering team engagement and exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Attractions Trainer
The Walt Disney Company
Orlando, Florida
07.2023 - Current
- Facilitated training sessions for new team members, ensuring understanding of attraction operations and procedures.
- Collaborated with leadership to refine training programs, increasing team engagement and knowledge retention.
- Conducted assessments to ensure compliance with company standards and procedures.
- Supported staff during peak operational periods and events, enhancing service delivery and guest experience.
Disney College Program Intern
The Walt Disney Company
Orlando, Florida
06.2022 - 06.2023
- Delivered exceptional guest service in fast-paced environments, enhancing guest satisfaction and fostering loyalty.
- Engaged with guests to provide detailed information about attractions and services, improving their overall experience.
- Resolved customer complaints swiftly, maintaining professionalism and composure to ensure positive guest experiences.
- Collaborated with diverse teams to enhance operational efficiency across departments.
Production Manager
Classic Custom Nutrition
Atlanta, Georgia
01.2020 - 06.2022
- Analyzed production processes, identifying opportunities for efficiency improvements and cost savings.
- Managed materials to meet production goals and align with customer demands.
- Monitored equipment and coordinated manpower to ensure readiness for anticipated demand.
Education
BBA - Business Management
Georgia State University
Atlanta, GA05-2022
Skills
- Training facilitation
- Operational compliance
- Performance assessment
- Process optimization
- Guest service excellence
- Guest engagement
- Team collaboration
- Time management
- Problem-solving aptitude
Timeline
Attractions Trainer
The Walt Disney Company
07.2023 - Current
Disney College Program Intern
The Walt Disney Company
06.2022 - 06.2023
Production Manager
Classic Custom Nutrition
01.2020 - 06.2022
BBA - Business Management
Georgia State University