Alexandria Bello Graham

Overview: Serve as a key liaison between clients, legal staff, and third-party entities, requiring adaptability, empathy, proactive problem-solving, and a strong commitment to client care throughout the personal injury process.

Key duties include:

• Served as primary point of contact for clients by providing case updates and coordinating appointments, transportation, and ensuring client understanding of the claims process
• Managed and maintained client case files using case management software; tracked deadlines, updated documentation, and monitored case progress.
• Collected and organized investigative materials, insurance information, medical records and client documentation to support case development.

• Curated and optimized merchandise displays for assigned departments by tracking social media trends, analyzing department-level sales performance, and any specialty events to optimize sales.
• Trained new staff on store policies, procedures, and customer service techniques.
• Collaborated with colleagues to manage inventory levels and stock replenishment.
• Coordinated events such as book signings and author readings for community engagement.

• Assisted in managing daily operations and team performance at a fast-paced restaurant.
• Collaborated with the management team to enhance customer satisfaction through service improvements.