Alexandria Blakley
Austin,TX
Summary
Results-focused program management professional prepared for challenging role. Demonstrated ability to drive project outcomes and support team goals through effective planning and execution. Known for adaptability and fostering collaborative environments. Proficient in stakeholder communication and process improvement.
Overview
10
10
years of professional experience
Work History
Program Specialist III, Resource Development
Texas Higher Education Coordinating Board
09.2017 - 10.2024
- Advanced through various roles to Program Specialist III, enhancing skills in project coordination and customer service
- Conducted quality assurance reviews, ensuring compliance and accuracy in financial aid resources
- Coordinated and executed special projects, including user access audits, improving system processes
- Received 30-50 daily incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Delivered comprehensive training to educational institutions, enhancing understanding of financial aid policies
- Maintained website content, ensuring information was accurate and compliant with regulations
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
- Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
- Interviewed and recommended team members for hire.
Team Coordinator
DentaQuest
06.2014 - 08.2017
- Oversaw staffing, scheduling and planning for 21+ employees on Texas Medicaid team.
- Trained, motivated and guided on-boarding members.
- Managed team workload to reach targets for specific tasks.
- Directed weekly status meetings with agenda-setting, note-taking, and follow-up action items to ensure alignment among all stakeholders involved in ongoing projects.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Worked with customer service to handle escalated customer issues.
- Interviewed and recommended team members for hire.
Education
Bachelor of Science - Technical Management, Small Business Management and Entrepreneurship
DeVry University
Austin, TXSkills
- Project Coordination
- Management
- Customer Service
- Training
- Analytical
- Detail-Oriented
- Independent
- Self-Driven
- Strong Communication
- Relationship Building
- Quality Assurance
- User Acceptance Testing
Accomplishments
- Supervised team of 21+ staff members.
- Collaborated with team of 4 in the development of various resources for 140+ universities and colleges.
- Developed and implemented standardized email templates, streamlining communication processes and reducing response time by 50%.
- Resolved product issues through consumer testing.
- Achieved 100% on-time cooperation by completing Net Price Calculator project with accuracy and efficiency.
Technical Proficiencies
Microsoft Word, Excel, Outlook, SharePoint, SmartSheets, Adobe, Salesforce, WordPress, Microsoft Teams, PowerPoint
Timeline
Program Specialist III, Resource Development
Texas Higher Education Coordinating Board
09.2017 - 10.2024
Team Coordinator
DentaQuest
06.2014 - 08.2017
Bachelor of Science - Technical Management, Small Business Management and Entrepreneurship
DeVry University
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