Alexandria Carpenter
Marana
Summary
Analytical professional with a strong background in support services and archival research. Skilled in documenting processes and training staff, contributing to improved service delivery and user experience through collaboration and attention to detail.
Overview
5
5
years of professional experience
Work History
Support Specialist
Pima Community College
09.2024 - Current
- Assisted users with technical issues, providing timely solutions and enhancing overall user satisfaction.
- Conducted training sessions for new staff on support tools and processes to improve service delivery.
- Managed ticketing system, ensuring prompt response and resolution of user inquiries and concerns.
- Collaborated with cross-functional teams to identify recurring issues and develop effective troubleshooting guides.
- Documented common support processes, contributing to knowledge base for future reference and efficiency improvements.
- Resolved escalated issues by applying critical thinking skills, leading to improved customer retention rates.
- Implemented best practices for support procedures, resulting in increased accuracy in issue tracking and resolution processes.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Independent Researcher
Self Employed Services
03.2024 - 08.2025
- Conduct archival research using primary and secondary sources across digital and physical repositories.
- Conducted comprehensive literature reviews to gather relevant data for ongoing research projects.
- Developed and implemented research methodologies tailored to project objectives and client needs.
- Analyzed qualitative and quantitative data to derive actionable insights and support decision-making processes.
- Collaborated with clients to understand research requirements, ensuring alignment with strategic goals.
- Scan, organize, and manage historical records with attention to provenance and long-term usability.
- Produce written research reports translating complex historical information into accessible narratives.
Customer Service Representative
Target
12.2023 - 06.2024
- Delivered exceptional customer support through multiple channels, enhancing overall satisfaction rates.
- Resolved diverse customer inquiries effectively, ensuring accurate information and timely solutions.
- Implemented process improvements to streamline service workflows, resulting in enhanced operational efficiency.
- Trained new team members on customer service protocols and systems, fostering a collaborative work environment.
Administrative Office Assistant
Skagit Valley Community College
09.2021 - 06.2023
- Managed scheduling and coordination for departmental meetings and events.
- Assisted in maintaining accurate records and filing systems for student documentation.
- Supported faculty with administrative tasks, enhancing workflow efficiency and communication.
- Processed incoming correspondence, prioritizing urgent requests for timely responses.
- Collaborated with team members to streamline office procedures, reducing redundancy in tasks.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
Customer Service Representative
Dollar Tree Stores
08.2020 - 01.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Bachelor of Arts - History
University of Arizona
Tucson, AZ12-2026
Skills
- Remote support
- Support services
- Recordkeeping skills
- Data collection
- Archival research and documentation
- File management and scanning
- Research writing and interpretive analysis
- Attention to detail
- Analytical and methodical
- Collaborative team player
Languages
French
Limited Working
Timeline
Support Specialist
Pima Community College
09.2024 - Current
Independent Researcher
Self Employed Services
03.2024 - 08.2025
Customer Service Representative
Target
12.2023 - 06.2024
Administrative Office Assistant
Skagit Valley Community College
09.2021 - 06.2023
Customer Service Representative
Dollar Tree Stores
08.2020 - 01.2021
Bachelor of Arts - History
University of Arizona