ALEXANDRIA COFFEY
Margate,FL
Summary
Detail-oriented case management support professional with a strong work ethic and proven expertise in managing high-volume caseloads. Recognized for exceptional multitasking abilities and consistently meeting tight deadlines, while leveraging resourcefulness and problem-solving skills. Excellent communication and research capabilities further enhance the ability to deliver effective solutions. Committed to contributing these competencies to a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Legal Assistant
Berman Law Group
Boca Raton, FL
09.2022 - Current
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Conducted research on relevant laws, regulations, judicial
- Reviewed and organized documents related to personal injury cases.
- Compiled evidence such as police reports, photographs, accident reconstruction reports.
- Coordinated medical records requests from physicians and hospitals.
- Performed data entry into computer systems to update client profiles or track status of case activities.
- Updated docketing system with new activity on each case file.
- Analyzed policy coverage, medical bills, invoices and other documents related to the claim.
- Reviewed police reports, witness statements and other legal documents relating to claims cases.
- Case Auditing and Personal Injury Law
Office Manager
Athletic Factor Gym
Pompano Beach, Fl
10.2021 - Current
- Maintained client security standards and confidentiality of information
- Verified caller's name, address and telephone number
- Spoke to guests and coworkers using clear, appropriate and professional language
- Maintained user accounts, memberships and rights within Active
- Directory
- Resolved problems for clients via telephone, email, chat and web sessions
- Documented resolutions for incidents and service requests
- Maintained good attendance and punctuality per absence policy
- Greeted all guests with warm smile and followed guest policy.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
Service Desk
Planet Fitness
Margate, Fl
06.2021 - 10.2021
- Ensured best end-to-end customer experience and provided single point-of-contact for members
- Maintained gyms cleanliness
- Assisted manager when needed
- Analyzed client disputes and offered solutions that fitted both client and company needs
- Delivered ultimate fitness experience to every member, every time
- Identified and resolved project issues in furtherance of project execution process
- Trained on generating sales contracts in computer system.
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
Sales Associate
Ross Dress for Less
Deerfield Beach, Fl
12.2020 - 02.2021
- Assisted Sales Representatives in marketing, cashiering, and customer service.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL06.2020
Skills
- Data Oversight
- Legal Analysis
- Process Optimization
- Project Oversight
- Customer Relationship Management
- Copy Editing
- Case Review Management
- Personal Injury Law
- Data Analysis and Auditing
- Research and development proficiency
- Claims investigation
- Policy interpretation and investigation
- Sales background
- Claims processing
- File auditing
- Marketing
Timeline
Legal Assistant
Berman Law Group
09.2022 - Current
Office Manager
Athletic Factor Gym
10.2021 - Current
Service Desk
Planet Fitness
06.2021 - 10.2021
Sales Associate
Ross Dress for Less
12.2020 - 02.2021
High School Diploma -
Monarch High School