Alexandria Coleman
Madison,TENNESSEE
Summary
I have over 6 years in the management field from fast-paced, high end retail to health care. I'm capable of taking the knowledge that I have and applying it to any management role. I'm a talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet patient/ customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. I'm well-known for creating positive workplace culture and high-performing teams. To conclude, I'm a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Vanderbilt Children's Hospital
03.2016 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
Lead Patient Service Representative
Vanderbilt Children's Hospital
03.2016 - 07.2019
- Front desk management
- Hiring/coaching front desk.
- Time clock/Attendance.
- Attending weekly management meetings.
- Employee retention.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Front
Co- Manager of Loss Prevention
A'GACI
12.2015 - 03.2016
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Operations Manager
Kate Spade New York
03.2015 - 11.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Assistant Store Manager
Dots Fashions
10.2011 - 03.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Science - Business of Entrepreneurship
Nashville State Community College
05.2016
No Degree - Cosmetology Education
Paul Mitchell The School of Nashville
Nashville, TN04.2012
High School Diploma -
East Literature Magnet High School
Nashville, TN05.2011
Skills
- Scheduling
- Payroll
- Phone Assistance
- Inventory
- Complex problem solving
- Thorough communication
- Retail Metrics and Goals
- Office Supplies and Inventory
- Computer Proficiency
- Cash Register Operation
- Security Practices
- Team Cooperation
Accomplishments
July 2011-I was awarded the “Miss Gilmore” for the Brenda Gilmore Leadership Program.
August 2012- I became a volunteer with the Big Brother Big Sister Program.
November 2013-I was the “Dots Diva” of the month for having the highest sales and ADS in the district.
January 2014-I was nominated “Dots Diva” of the month and participated in “Talk of the Town” on News Channel 5.
July 2015-Had the top ADT, Conversion and conversion success in the district at Kate Spade New York.
Timeline
Surgery Scheduler
Vanderbilt Children's Hospital
03.2016 - Current
Lead Patient Service Representative
Vanderbilt Children's Hospital
03.2016 - 07.2019
Co- Manager of Loss Prevention
A'GACI
12.2015 - 03.2016
Operations Manager
Kate Spade New York
03.2015 - 11.2015
Assistant Store Manager
Dots Fashions
10.2011 - 03.2015
Associate of Science - Business of Entrepreneurship
Nashville State Community College
No Degree - Cosmetology Education
Paul Mitchell The School of Nashville
High School Diploma -
East Literature Magnet High School