ALEXANDRIA CORBETT
Covington,Georgia
Summary
Quality assurance supervisor and child welfare professional with over 10 years of experience in quality assurance for foster care and program leadership. Expertise in managing compliance monitoring, supervising staff, and conducting documentation audits. Proven track record of enhancing service quality and achieving positive outcomes for children and families.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Building Bridges Between Families, LLC
Lithia Springs, GA
07.2025 - Current
- Lead quality assurance operations supporting up to 30 contractors providing DFCS services throughout Georgia.
- Reviewed and approved case notes, service authorizations, mileage logs, invoices, and supporting documentation, ensuring compliance and accuracy in billing processes.
- Monitor service authorization utilization and proactively address unit shortages and expiration concerns.
- Conducted audits to verify adherence to agency policies, DFCS regulations, and contractual requirements, identifying areas for improvement.
- Coached staff on documentation standards and billing procedures, enhancing compliance and accuracy in submissions.
- Manage monthly billing preparation and reconciliation processes.
- Maintain organized electronic records through SharePoint and case management systems.
- Collaborate with agency leadership, contractors, and DFCS personnel to resolve documentation and compliance issues.
Substitute Teacher
Newton County School System
Covington, GA
08.2024 - Current
- Delivered classroom instruction, ensuring educational continuity across elementary, middle, and high school settings.
- Implement lesson plans while adapting instruction to diverse learning styles and classroom environments.
- Fostered positive learning environments through proactive classroom management and student engagement strategies.
- Collaborated with teachers, administrators, and support staff to enhance student success.
- Utilize educational technology and learning management systems to support instruction.
- Maintain confidentiality and compliance with district policies and educational standards.
Program Supervisor
Children 1st Community Development Services, Inc.
Atlanta, GA
01.2022 - 07.2024
- Supervised foster care operations, certification processes, and case management services.
- Reviewed and approved foster home studies to ensure compliance with state regulations and agency standards.
- Oversaw placement decisions and matching of children with appropriate foster homes.
- Supervised case coordinators and provided guidance on complex child welfare cases.
- Monitored child case plans, medical services, and treatment progress.
- Ensured compliance with licensing, documentation, and child welfare requirements.
Foster Care Case Coordinator
Children 1st Community Development Services
Atlanta, GA
06.2019 - 12.2021
- Provided comprehensive case management services for children in foster care and foster families.
- Conducted monthly home visits, developing individualized service plans to address specific needs and goals of children and families.
- Coordinated medical, educational, and behavioral health services.
- Monitored child safety and permanency goals, maintaining regulatory compliance to safeguard well-being of children in care.
- Completed thorough foster home assessments and home studies, ensuring suitability and compliance with regulatory standards.
- Responded to on-call emergencies and critical incidents.
Behavioral Aide / Parent Aide Contractor
Academy for Family Empowerment
Conyers, GA
04.2017 - 05.2019
- Delivered behavioral support, parent education, supervised visitation, transportation, and case management services to enhance family well-being.
- Supported families in addressing risk factors linked to child welfare involvement, fostering a safer environment for children.
- Maintained documentation in accordance with DFCS and agency standards.
- Collaborated with community partners and service providers to strengthen resources for family stability.
Behavioral Health Clinical Case Manager (Internship)
View Point Health – New Rock Day Services
Covington, GA
08.2018 - 04.2019
- Conducted assessments and developed individualized treatment plans for adults with severe and persistent mental illness.
- Coordinated community resources and support services.
- Provided crisis intervention and symptom management services.
- Facilitated treatment team meetings and monitored client progress.
- Maintained accurate clinical documentation and case records.
Administrative Support Specialist
Troy University
Covington, GA
12.2014 - 11.2016
- Managed calendars and student testing schedules to streamline administrative operations.
- Supported campus administration by coordinating scheduling, student services, budgeting, and records management to enhance operational efficiency.
- Coordinated human resources tasks and optimized office operations to effectively support staff.
- Assisted military-affiliated students with educational benefits as the VA Certifying Official.
Office Clerk (0111/3521)
United States Marine Corps
Cherry Point, NC
04.2009 - 04.2013
- Delivered administrative and personnel support to enhance operational efficiency in a fast-paced military environment.
- Oversaw records, reports, scheduling, correspondence, and office operations to ensure smooth daily functions.
- Ensured accuracy and confidentiality of sensitive personnel information to uphold data integrity and security.
- Earned an Honorable Discharge after four years of military service.
Education
MBA - Human Resource Management
Eastern University
St. Davids, PA12-2026
Bachelor of Science - Psychology, Military Studies
Troy University
Troy, AL05-2016
Skills
- Compliance and Quality Assurance
- Project Management
- Child Welfare Programs
- Foster Care Administration
- Case Coordination
- Leadership and Team Supervision
- Contractor Management
- Document Analysis
- Audit Readiness
- Service Authorization Oversight
- Behavioral Health Support
- Crisis Response Strategies
- Community Collaboration
- Training and Staff Development
- SharePoint and Argo Platforms
- Extended Reach Platform
- Microsoft Office Applications
Certification
- Substitute Teacher Certification
- SAFE Supervisor Certified
- NTDC Certified
- IMPACT Certified
- SOAR Representative Training
- ANSA/CANS & C-SSRS Training
- DLA-20 Training
- Dialectical Behavior Therapy (DBT)
- Assessing & Managing Suicide Risk
- Clinical Documentation
- First Aid/CPR
- Stewards of Children Training
- Release of Information Training
- Mindset Trainer Certified
- Marriage & Family Therapy Certificate
Leadership And Volunteer Experience
- Troop Leader, Girl Scouts of Greater Atlanta, 09/01/24, Present, Lead troop programming, volunteer coordination, community service projects, and youth development activities.
- Event Chair, Girl Scouts of Greater Atlanta, 04/01/25, Present, Coordinate large-scale events, volunteer teams, and community partnerships supporting multiple Girl Scout troops.
Timeline
Quality Assurance Supervisor
Building Bridges Between Families, LLC
07.2025 - Current
Substitute Teacher
Newton County School System
08.2024 - Current
Program Supervisor
Children 1st Community Development Services, Inc.
01.2022 - 07.2024
Foster Care Case Coordinator
Children 1st Community Development Services
06.2019 - 12.2021
Behavioral Health Clinical Case Manager (Internship)
View Point Health – New Rock Day Services
08.2018 - 04.2019
Behavioral Aide / Parent Aide Contractor
Academy for Family Empowerment
04.2017 - 05.2019
Administrative Support Specialist
Troy University
12.2014 - 11.2016
Office Clerk (0111/3521)
United States Marine Corps
04.2009 - 04.2013
MBA - Human Resource Management
Eastern University
Bachelor of Science - Psychology, Military Studies
Troy University