Amanda Amanda
Hereford ,TX
Summary
Driven Quality Assurance Supervisor with a proven track record at Caviness Beef, enhancing team performance and customer satisfaction through effective training, mentoring, and quality control management. Skilled in cross-functional teamwork and problem-solving, achieving consistent compliance with industry standards and boosting operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Caviness Beef
06.2011 - Current
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
Crew Trainer
McDonald's Restaurant
08.2005 - 08.2008
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
Education
Hereford High School
Hereford, TX05.2004
Skills
- Corrective Action Planning
- Quality Inspection
- Auditing Techniques
- Quality Control Management
- Cross-Functional Teamwork
- Defect documentation
- Training and mentoring
- Problem-solving skills
- Customer Service
- Documentation And Reporting
- Data Analysis
- Analytical Thinking
- Issue Resolution
- Safety Procedures
- External Audits
- File Management
- Finished Product Inspection
- Language Fluency
- Quality Assurance
- Sampling
- Relationship Building
- Application testing
- Quality System Implementation
- Project Management
- Technical reporting
- Consulting
- Regulatory Compliance
- Defect tracking
- Sound quality management techniques
- Team Collaboration
- Team Leadership
- Decision-Making
- Internal Audits
- Functional Testing
- Quality improvements
- Quality Management Systems
- Public Speaking
- Personnel Management
- Performance monitoring
- Materials Inspection
- Risk Management
- Sound decision-making abilities
- Production Optimization
- Non-compliance Assessments
- Correction action planning
- Employee Training
- Strong Work Ethic
- Employee Supervision
- Effective Multitasking
- Production Support
- Process Documentation
- Deadline Adherence
- Test management
- Product Sampling
- Raw Material Inspection
- Test Result Interpretation
- Operation Monitoring
- Manufacturing Processes
- High Tolerance Measurement
- Invoice Verification
Accomplishments
I have Paco training, HACCP training,
Certification
Paco certified, HACCP certified
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Supervisor
Caviness Beef
06.2011 - Current
Crew Trainer
McDonald's Restaurant
08.2005 - 08.2008
Hereford High School