Alexandria Crenshaw
Postcard Cabins Skagit Valley
Sedro-Woolley,WA
14
years of professional experience
Driven General Manager with a proven track record of implementing strategic initiatives to enhance profitability and sales. Highly skilled in operations and customer service. Expertise in motivating, training, and developing team members by fostering a culture of high performance and collaboration. Committed to utilizing innovative solutions to achieve goals and elevate overall business performance.
Work History
General Manager
5 Years 7 Months- Fostered an inclusive environment by demonstrating integrity and sound judgment while respecting team members and guests.
- Championed cost-saving initiatives that optimized budget management and refined financial forecasting. Surpassed financial targets by 12%, demonstrating strong fiscal leadership.
- Formulated and implemented operational strategies aimed at enhancing guest satisfaction and optimizing resource allocation.
- Managed the identification of capital expenditure projects on a quarterly basis, facilitating contractor bidding and maintaining budgetary control.
- Spearheaded marketing initiatives for wedding and event planning at venue, fostering community engagement and collaboration with local officials and businesses.
- Orchestrated brand initiatives to ensure alignment with service strategy, focusing on exceeding guest expectations and driving market growth.
General Manager
2 Years- Led the design and launch of targeted creative initiatives that fostered business growth and increased market presence. Oversaw the rollout of distinctive escape room experiences to attract a diverse audience.
- Developed and facilitated specialized training programs aimed at enhancing employee skills in customer service and sales to improve customer experiences.
- Analyzed peak hour traffic patterns and formulated employee schedules to ensure sufficient staffing and effective cost management.
- Conducted performance evaluations to drive team development and promote a culture of continuous improvement.
- Coordinated customer engagement initiatives by incorporating members into various puzzles to foster teamwork and elevate overall enjoyment.
General Manager
3 Years- Established and nurtured relationships with key stakeholders to support business expansion efforts.
- Spearheaded implementation of customer loyalty program to enhance repeat business.
- Facilitated a supportive workplace culture to enhance teamwork and collaboration among staff members.
- Streamlined communication channels between Kitchen and Front of House, increasing collaboration and operational efficiency.
- Performed in-depth market analysis to uncover local and global food trends, guiding marketing strategies and product innovation.
- Implemented cost-saving initiatives, improving budget management and financial forecasting.
Assistant Manager
2 Years- Fostered an environment of community. With excellent customer service, donor relations, and volunteer retention
- Oversaw store inventory, pricing and merchandising
- Oversaw store inventory, including pricing and turnover
- Managed in-store and online sales, marketing and promotions
- Ensured timely and efficient movement of donations by researching, pricing and display to maintain a clean and orderly store
- Supervised and developed relationships with a diverse volunteer base to promote engagement and satisfaction
- Developed engaging content for social media channels, increasing audience engagement and reach.
Education
High School Diploma
Skills
Budget and financial forecasting
Financial and data analysis
Venue and event management
Operational strategy
Customer service management
Microsoft and Google efficient
Timeline
General Manager
Postcard Cabins Skagit Valley
01.2021 - CurrentRead More
General Manager
Enigma Escapes
01.2018 - 01.2020Read More
General Manager
Via Gelato
01.2015 - 01.2018Read More
Assistant Manager
Honolulu Habitat for Humanity Restore
01.2013 - 01.2015Read More
Kapolei High School
High School Diploma
Read More