Alexandria De La Rosa
San Antonio,TX
Summary
Forward-thinking Operations Specialist bringing 14 years of expertise in procedures, risk management and loss prevention for various financial institutions. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
11
11
years of professional experience
Work History
ASSOCIATE - AML GFCC DETECT/REPORT OFFICER
J.P. Morgan Chase San Antonio Corporate Center
11.2021 - Current
- Identified potential money laundering, terrorist financing, and various forms of fraud
- Analyzed large sets of transactional information to identify risk, trends, typologies and suspicious activity
- Assisted in the handling of information requests submitted under the USA Patriot Act
POWERHOUSE BAKERY - NUTRITION CONSULTANT
Powerhouse Bakery
06.2022 - 08.2022
- Designed engaging educational materials on various aspects of nutrition, enhancing client understanding and retention of key concepts.
- Led group workshops on various nutrition topics, fostering community engagement and promoting healthy eating habits.
TRANSACTIONS ANALYST
J.P. Morgan Chase San Antonio Corporate Center
11.2017 - 01.2021
- Managed intake and handling of all asset-based criminal orders received through communication with legal, law enforcement and various government agencies
- Resolved customer escalations, litigation concerns/research, law enforcement inquiries, legal counsel request and various other escalations concerning legal orders
- Reviewed/remediated potential losses to the firm by researching, compiling data, working with various government agencies, state agencies, attorneys, courts, and multiple lines of businesses
- Utilized data/identified trends to close procedural gaps and improve production
DOCUMENT REVIEW SENIOR SPECIALIST II
J.P. Morgan Chase San Antonio Corporate Center
09.2016 - 11.2017
- Reviewed and responded to Executive Office complaints for the line of business
- Remediated Executive Office complaints from clients, CFPB and the OCC
PROCEDURE WRITER - FRAUD CLIENT SERVICES
J.P. Morgan Chase San Antonio Corporate Center
09.2013 - 09.2016
- Created and implemented policy changes and procedure improvements
- Assisted in annual third party audit preparation that contributed towards passing ratings
- Completed monthly audit reviews for the line of business to ensure job aids are relevant, up to date and within compliance
Education
Bachelor of Science in Nutrition -
The University of Arizona, College of Agriculture & Life Science
Tucson, Arizona05.2024
Associates of Arts - psychology
Palo Alto College
San Antonio, TX05.2019
Associates of Science - nutrition
Palo Alto College
San Antonio, TX05.2019
Skills
- Research and analysis, technical writing, creative problem solving, critical thinking
- Compliance with all AML regulations, guidelines, and written procedures
- Knowledgeable in retail banking and compliance areas
- Proficient in legal document types
- Languages: English, Conversational Spanish
Websites
Volunteer Experience
- San Antonio Food Bank, San Antonio, TX, 2018, Present, Packaged food care packages, Recycled and disposed of waste, Prepared meals and snacks for various organizations
- Powerhouse Bakery, San Antonio, TX, 01/2022, 05/2022, Restocked prepared meals and baked goods, Created displays for front end of store, Edited and created nutrition labels for prepped meals, baked goods, Prepped and cooked meals sold, Decorated special order cakes, Assisted with nutrition classes for DIVAS which is an organization providing various classes to cancer patients
Timeline
POWERHOUSE BAKERY - NUTRITION CONSULTANT
Powerhouse Bakery
06.2022 - 08.2022
ASSOCIATE - AML GFCC DETECT/REPORT OFFICER
J.P. Morgan Chase San Antonio Corporate Center
11.2021 - Current
TRANSACTIONS ANALYST
J.P. Morgan Chase San Antonio Corporate Center
11.2017 - 01.2021
DOCUMENT REVIEW SENIOR SPECIALIST II
J.P. Morgan Chase San Antonio Corporate Center
09.2016 - 11.2017
PROCEDURE WRITER - FRAUD CLIENT SERVICES
J.P. Morgan Chase San Antonio Corporate Center
09.2013 - 09.2016
Bachelor of Science in Nutrition -
The University of Arizona, College of Agriculture & Life Science
Associates of Arts - psychology
Palo Alto College
Associates of Science - nutrition
Palo Alto College
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