Evan J Sestak
110 Kingswood Rd Newark,DE
Summary
Detail-oriented and problem solver with 4 years of experience with anti money laundering investigations and 10+ years of overall banking experience. Highly skilled in communication, collaboration, and technical documentation.
Overview
9
9
years of professional experience
Work History
GFCC Detect/Report Officer
JPMorgan Chase Bank, National Association
Newark, DE
04.2019 - Current
- Investigated activities of bank customers to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Documented research findings to support risk-based decision-making and resolution to escalated incidents.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Investigated bank referrals and performed research to minimize risk and resolve inquiries.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Retail Bank and Loan Fraud Operations
Sallie Mae
Newark, DE
06.2013 - 04.2019
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Recommended new procedures to boost consistency and customer experiences.
- Assisted clients with issues or requests and mentored employees on customer service and investigation techniques.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE06.2017
Skills
- Operational Efficiency
- Customer Experience
- Team Communication
- Quick Learner
- Adaptable to Changing Conditions
- Detail Oriented
Timeline
GFCC Detect/Report Officer
JPMorgan Chase Bank, National Association
04.2019 - Current
Retail Bank and Loan Fraud Operations
Sallie Mae
06.2013 - 04.2019
Bachelor of Science - Business Management
Wilmington University
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